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Ask Viet-Cell Phone Tech Your Own Question
Viet-Cell Phone Tech
Viet-Cell Phone Tech, Cell Phone Technician
Category: Mobile Phones
Satisfied Customers: 38668
Experience:  Troubleshoot all cell phones.
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Have not used my phone 4 a time lock is oncan not remeb my

Customer Question

have not used my phone 4 a time lock is oncan not remeb my pin
Submitted: 2 years ago.
Category: Mobile Phones
Expert:  Viet-Cell Phone Tech replied 2 years ago.

Hello David! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Is this the Apple iPhone 4?

Do you mean the 4-digit passcode / password?

Do you also have a windows or mac computer?

Please reply at the box below. Thank you.

Customer: replied 2 years ago.

password ***** think

Expert:  Viet-Cell Phone Tech replied 2 years ago.
Does it show "Enter Passcode"? Please see the image below:
graphic

Do you also have a windows or mac computer?

Please reply at the box below. Thank you.
Customer: replied 2 years ago.

it says enter password

Expert:  Viet-Cell Phone Tech replied 2 years ago.
Are you able to go to Settings or open anything on the iPhone?

In order to reset the iPhone, you need a computer temporarily. Do you have a windows or mac computer? Thank you.
Customer: replied 2 years ago.

i have a computer windows

Expert:  Viet-Cell Phone Tech replied 2 years ago.
Is it windows xp, vista, or 7, or 8?

And do you have the iTunes program installed / working on the computer?

Please reply at the box below. Thank you.
Customer: replied 2 years ago.

windows 7 thats all i knowe

Expert:  Viet-Cell Phone Tech replied 2 years ago.
Can I connect remotely to your computer, so I can fix your iPhone directly through your computer together with you (you would connect the iPhone to the computer, so I can fix)?

Please reply at the box below. Thank you.
Customer: replied 2 years ago.

yes

yes

yes

Expert:  Viet-Cell Phone Tech replied 2 years ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=bb606b4f-768a-4dd1-97cf-10cbf6fa429b

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Viet-Cell Phone Tech and other Mobile Phones Specialists are ready to help you
Expert:  Viet-Cell Phone Tech replied 2 years ago.
Thank you; please click on the website below in order to connect with me remotely:

http://tinyurl.com/meatlom

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Expert:  Viet-Cell Phone Tech replied 2 years ago.

Hi David,

It looks like you are not there. When you are available, please reply back to continue. And/or you can try the following fix:

STEP 1:

- Download and install the iTunes software at the Apple website below:

http://www.apple.com/uk/itunes/download/

STEP 2:

  1. Press & hold the Power button on the iPhone until it lets you slide to turn off, then turn off.
  2. Connect the iPhone to your computer with the USB Cable.
  3. Open iTunes program on your computer.
  4. On the iPhone, press and hold the Home button and the Power button at the same time.
  5. After 10 or 11 seconds release the Power button, but continue holding the Home button (for about another 10 seconds) until the iTunes program shows that it has detected an iPhone in recovery mode.
  6. Click OK or Restore / factory reset.

 

Note: The steps must be done correctly; you may have to try a couple of times, or so.

graphic

You can also see the instructions video at the website below; it may be easier:

https://www.youtube.com/watch?v=34v8HMC9B98

Please let me know if there is still any issue. Thank you.