Hello! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Please try the following fix:1. Turn off your phone by pressing & holding the Power button and slide down to power off. (If needed, press & hold Power button for about 10 seconds until it powers off.)2. Then press & keep holding the Power button until the phone vibrates, then release it.3. Right away, press & keep holding the Volume Down button until the exclamation point "!" appears on the screen , then release it.4. Press & release the following buttons below once in exact order:- Volume Up button - Volume Down button - Power button - Volume Down button5. The phone will start to reset.6. Wait a bit, and it should let you re-set up the phone fresh.
If needed, you can watch the instructions video at the website below:
https://www.youtube.com/watch?v=I3pZcY8Q6aoWhen you are available, please click on the Reply to Expert tab below, and reply back to me, so we can continue. Thank you,