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Ask Viet-Cell Phone Tech Your Own Question

Viet-Cell Phone Tech
Viet-Cell Phone Tech, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 35211
Experience:  Troubleshoot all cell phones.
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I have been given a Lumia 535 (it is new) I am unable to access

Customer Question

I have been given a Lumia 535 (it is new) I am unable to access the "start" screen, when I turn it on it shows all the icons but no start screen, what am I doing wrong? Thanks
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Viet-Cell Phone Tech replied 1 year ago.

Hello! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Please try the following fix:

1. Turn off your phone by pressing & holding the Power button and slide down to power off. (If needed, press & hold Power button for about 10 seconds until it powers off.)

2. Then press & keep holding the Power button until the phone vibrates, then release it.

3. Right away, press & keep holding the Volume Down button until the exclamation point "!" appears on the screen , then release it.

4. Press & release the following buttons below once in exact order:

- Volume Up button
- Volume Down button
- Power button
- Volume Down button

5. The phone will start to reset.

6. Wait a bit, and it should let you re-set up the phone fresh.

If needed, you can watch the instructions video at the website below:

https://www.youtube.com/watch?v=I3pZcY8Q6ao

When you are available, please click on the Reply to Expert tab below, and reply back to me, so we can continue. Thank you,

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