Hello Norma! Thank you for your question. I will be assisting you today.I'm sorry about the issue. What's the model of your device?What kind of password ***** ***** such as Amazon account password, Wi-Fi/wireless password, etc.?Please reply at the box below. Thank you.
It is a Kindle I need a password ***** buy more books from the Kindle Store
Thank you. Does it ask you what kind of password ***** you go to the Kindle Store, such as:1. Amazon account password?2. Wi-Fi/wireless password?etc.?
Also, if you shut down / turn off the Kindle, then turn it back on, then before being able to do anything on the kindle, do you need to enter a password?When you are available, please reply back at the box below to continue. Thank you,