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Richard
Richard, Electronics Engineer
Category: Mobile Phones
Satisfied Customers: 39401
Experience:  Avid repairer and trouble shooter of Cell Phones
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I cant access my account wich I set up earlier, and when I

Resolved Question:

I cant access my account wich I set up earlier, and when I try to create anew account im told ihave an account
Submitted: 2 years ago.
Category: Mobile Phones
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please for which service this is for?
Thank you
Customer: replied 2 years ago.

EE

Expert:  Richard replied 2 years ago.
Thanks
And when you try to sign into your EE account, whats the exact message you get Michael?
Customer: replied 2 years ago.

sorry it was for a Microsoft account so I can download aps

Expert:  Richard replied 2 years ago.
Thanks,
When you try to sign into the Microsoft account, what error do you get?
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Richard and other Mobile Phones Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Thank you
Customer: replied 2 years ago.

why should I have to pay for a fault with Microsoft signing in. iam not very happy with microsoft

Expert:  Richard replied 2 years ago.
Microsoft offer no support for a service they provide for free.
The issue is not there system but that you are using it wrong
This is why
Customer: replied 2 years ago.

what info do you need

Expert:  Richard replied 2 years ago.
I need you to do the instructions I gave please Michael
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Thank you
Customer: replied 2 years ago.

how does teamviewer help fix probs on my phone

Expert:  Richard replied 2 years ago.
To reset the password ***** your account...
"I cant access my account wich I set up earlier"
Was what you said the problem is, so we reset the password.
Customer: replied 2 years ago.

you ars no help good bye

Customer: replied 2 years ago.

don't need you anymore go away