Hello John! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Have you tried this: Press and hold the Power On/Off button on the phone for about 20 seconds, then turn it back on and check?Is there any power / light?Please let me know. Thank you.
No, I have tried that for 20 seconds and there is still no power
Yes it has started up. thanks very much