How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask nathan_mills Your Own Question

nathan_mills
nathan_mills, Cell Phone Salesperson
Category: Cell Phones
Satisfied Customers: 595
Experience:  Efficient Technician with more than 30 years of Experience.
76814648
Type Your Cell Phones Question Here...
nathan_mills is online now

I have lost everything on my HTC4G phone. I dropped it, it

Resolved Question:

I have lost everything on my HTC4G phone. I dropped it, it turned on and somehow the side bar (volume bar normally) was pressed and a whole display of small type choices appeared. I must have pressed the side bar again when holding the phone to turn it off. I turned it back on and everything had gone my contacts, photos, recordings etc. etc. What have I done and how can I restore it. Help. Susan
Submitted: 1 year ago.
Category: Cell Phones
Expert:  nathan_mills replied 1 year ago.
Hello. Welcome to justanswer.You have done a hard reset on your mobile phone. It wipes up all the data. Have you backed up your data somewhere?
Expert:  nathan_mills replied 1 year ago.
If yes, then go to RESTORE from HTC Backup on the Transfer or Restore screen. You must sign in from the same account that you used while backing up your phone before.
Expert:  nathan_mills replied 1 year ago.
Revert for further assistance.
Customer: replied 1 year ago.

The answer is I don't know whether it was a hard reset or not. Is it remotely possible that any data is saved internally rather than on the SIM card? Otherwise I would have to accept that a hard reset has been accidentally done.

Expert:  nathan_mills replied 1 year ago.
Sorry to inform you that it is impossible to recover your data after doing a hard reset. And it can only be restored if the data has been backed up online. Otherwise that data is lost.
Customer: replied 1 year ago.

Nathan I have clicked on each APP and found most empty ie., NO DATA, but under PEOPLE I have about 10 contacts left and also under TASK MANAGER, PEOPLE is listed with 15MB, MESSAGES 14MB nd INTERNET 5MB, but when I click on them there Is nothing. total memory 380mb with a green line indicating usage. SO WHERE IS IT? Answer me this one please if you can. Thank you so very much, clutching at straws for a positive answer. Susan

Expert:  nathan_mills replied 1 year ago.
The contacts that are left must have been stored in SIM card memory, that is why they are there. And the memory you are talking about is the Cache memory. Check if there are any messages stored in your sim. After hard reset only the default apps remain in your phone.
To copy contacts between the device memory and SIM card, follow these steps:
1. From any Home screen, tap the Applications icon.
2. Scroll to and tap Contacts.
3. Tap the Menu menu key.
4. Tap Import/Export.
5. Tap Import from SIM card.
6. Scroll to and tap to select the contacts you want to copy.
For restoring the data, I would suggest you to log in to your Google account in your phone and under "Settings" you will get ACCOUNT AND SYNC. Sync all the data and check if you get any data from there.
If this also fetches you with no result then the last shot would be to check if there is any data synced with the computer system. You must be having HTC Sync Manager on your computer. Follow these steps:
1. Connect your phone to your computer.
2. In HTC Sync Manager, click Home > TRANSFER & BACKUP.
3. Under Backup and restore, click Restore.
4. Select a backup file to restore from.
5. Choose whether to replace existing content on your phone with the content from the backup file.
6. Click Restore Now.
Fingers crossed. Hope this helps.
Customer: replied 1 year ago.

Nathan you have been really great. I am in the UK at the moment, and my main computer is in Australia, so when I return there I will carry out all the steps you mentioned and as you say keep my fingers crossed OR accept the loss somehow. Best regards ***** ***** your fee now. Susan

Expert:  nathan_mills replied 1 year ago.
Thanks Susan and have a nice day. Cheers!
Expert:  nathan_mills replied 1 year ago.
Please rate the solution so that I can get the payment for the service.
Regards Nathan
nathan_mills, Cell Phone Salesperson
Category: Cell Phones
Satisfied Customers: 595
Experience: Efficient Technician with more than 30 years of Experience.
nathan_mills and other Cell Phones Specialists are ready to help you
Expert:  nathan_mills replied 1 year ago.
Hi Susan,
As you have not rated the chat we had about HTC 4g phone, I am not able to get the payment for the same. If you need any further assistance then revert back. Else rate the solution.
Thanks
Regards
Nathan

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Eric

    Eric

    Android Expert

    Satisfied Customers:

    1249
    3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
< Previous | Next >
  • http://ww2.justanswer.com/uploads/NS/nswersyric/2015-7-24_14353_n.64x64.jpg Eric's Avatar

    Eric

    Android Expert

    Satisfied Customers:

    1249
    3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
  • http://ww2.justanswer.com/uploads/NY/NYCDart25/2011-2-24_52641_photo.64x64.JPG Richard S.'s Avatar

    Richard S.

    Accounts and Device Specialist

    Satisfied Customers:

    2077
    5 years working with major US carriers in billing, contracts, devices and network
  • http://ww2.justanswer.com/uploads/WirelessWizard/2010-08-21_053030_photo.JPG Daniel P.'s Avatar

    Daniel P.

    Wireless Consultant

    Satisfied Customers:

    1915
    Extensive experience with AT&T and Alltel/Verizon in areas of tech support and consulting!
  • http://ww2.justanswer.com/uploads/LI/Linz2929/2011-2-11_02523_linzphoto1.64x64.jpg Cellphoneguru's Avatar

    Cellphoneguru

    Cell Phone Tech

    Satisfied Customers:

    92
    4 years advanced tech support for PDAs.
  • http://ww2.justanswer.com/uploads/AndreaM/2010-7-20_134019_JustAnswer.jpg Andy Mont's Avatar

    Andy Mont

    Electronics Engineer

    Satisfied Customers:

    81
    R&D Electronics Engineer - Android, iOS
  • http://ww2.justanswer.com/uploads/MK/mkmscr/2011-12-23_5333_MascaroMichael1.64x64.jpg MOBILE_GURU's Avatar

    MOBILE_GURU

    Cell Phone Tech

    Satisfied Customers:

    74
    15 yrs communications exp
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Customer Service

    Satisfied Customers:

    72
    More than 3 years of using and giving tech support for apple products.
 
 
 

Related Cell Phones Questions