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Ask Viet-Cell Phone Tech Your Own Question
Viet-Cell Phone Tech
Viet-Cell Phone Tech, Cell Phone Technician
Category: Mobile Phones
Satisfied Customers: 37474
Experience:  Troubleshoot all cell phones.
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How do I transfer photos from my daughters phone to my lap

Resolved Question:

How do I transfer photos from my daughters phone to my laptop
Submitted: 2 years ago.
Category: Mobile Phones
Expert:  Viet-Cell Phone Tech replied 2 years ago.
Hello! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Was it working previously?

Is there any error or message?

What's the model of her phone?

Do you have windows xp, vista, or 7, or 8, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

We have never tried it before, There is no error message , it is just that the device does not appear on the computer screen. It is an iphone 5c. We have windows 8. yes to a remote session,

Expert:  Viet-Cell Phone Tech replied 2 years ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=7737618b-00cf-42cc-ac3d-39e1afa6c9eb

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Viet-Cell Phone Tech and 2 other Mobile Phones Specialists are ready to help you
Expert:  Viet-Cell Phone Tech replied 2 years ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.