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Richard
Richard, Electronics Engineer
Category: Mobile Phones
Satisfied Customers: 36526
Experience:  Avid repairer and trouble shooter of Cell Phones
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I have purchased a kindle fire which I need to connect to bt

Customer Question

I have purchased a kindle fire which I need to connect to bt internet. The tablet shows connected but has a lock. How do I unlock to enter the pass word? Help please.
Submitted: 1 year ago.
Category: Mobile Phones
Expert:  Richard replied 1 year ago.
Hi there and welcome
To conned to it you press on your network in the list then it is going to ask you to enter the password.
Enter the password ***** and it will then connect to the wireless network.
Let me know the results please
Customer: replied 1 year ago.
Have pressed on network but it just shows signal strength and security number. when I press connect it returns to list of connections.
Expert:  Richard replied 1 year ago.
Are you sure your not now already connected to it?
Open the Kindle Store and tell me what happens please.
Customer: replied 1 year ago.
It states device not registered to amazon account
Expert:  Richard replied 1 year ago.
ok, means it is connected to wifi so you now just need to register it.To do this, on the Kindle From Home, swipe down from the top of the screen and then tap Settings. Tap My Account. Tap Register.Let me know how you go please.
Customer: replied 1 year ago.
It states no wifi connection
Expert:  Richard replied 1 year ago.
ok, very strange, I think its best we reset the Kindle so you can set it up again.To do this.Swipe down from the top of the screen and tap Settings.Tap Device Options, and then tap Reset to Factory Defaults.Tap Reset to confirm.Then you can set it up againLet me know the results please.
Customer: replied 1 year ago.
Unit switched off then came back on but screen is now static showing Fire
Expert:  Richard replied 1 year ago.
ok, give it 5 minutes and let it start up
Let me know if it does please.
Customer: replied 1 year ago.
no problem will wait.
Expert:  Richard replied 1 year ago.
thank you
Customer: replied 1 year ago.
will it come back automatically or do I have to swipe anything?
Expert:  Richard replied 1 year ago.
it should come on automatically.
What do you see on the screen now?
Customer: replied 1 year ago.
still just the fire logo
Expert:  Richard replied 1 year ago.
Ok,
Remove the charger from the Kindle and hold the power button to off for 35 seconds.
Release, then connect the charger and try to turn on the Kindle.
Let me know the results please
Thank you
Customer: replied 1 year ago.
It has now come on and I have selected English language and united kingdom
Expert:  Richard replied 1 year ago.
Perfect, now set it up and tell me if you can finish the setup please.
Customer: replied 1 year ago.
have on screen connect to wifi but when I tap my network nothing happens
Expert:  Richard replied 1 year ago.
ok, on the back of your BT Hub is a reset button, hold that in for 10 seconds, then release.
Wait 5 minutes then tell me if the Kindle will connect to it please.
Customer: replied 1 year ago.
have pressed reset. Do I then press the network button on the kindle again?
Expert:  Richard replied 1 year ago.
yes please
Customer: replied 1 year ago.
Have tried to enter the password ***** is on the bottom of my hub but it tells me that it is incorrect
Expert:  Richard replied 1 year ago.
It is the wireless key you need to enter and it has to be exactly as its specified so if its a capital, use this please.
Customer: replied 1 year ago.
sorry I am entering wrong number.I entered admin word. will try again now
Expert:  Richard replied 1 year ago.
thank you
Let me know the results please
Customer: replied 1 year ago.
wondrful. It tells me I am now registered and has set the time zone. Do I now press continue?
Expert:  Richard replied 1 year ago.
yes please, then you should now be able to use it.
Let me know please
Customer: replied 1 year ago.
it would seem I am up and running and will now read the tutorial. Thank you so much for your help, you have made an old mans day. I can now start reading my kindle books. Thank you once again and have a wonderful day.
Expert:  Richard replied 1 year ago.
Your most welcome!
If you would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you
Customer: replied 1 year ago.
five stars no doubt with the greatest of pleasure. Bye.
Expert:  Richard replied 1 year ago.
thanks, ***** ***** though click the smiley face for that and then submit so I am credited?
Thank you
Customer: replied 1 year ago.
whwere is the smiley face?
Expert:  Richard replied 1 year ago.
It is above the answers I gave, you should see it now, on this answer.
Richard and other Mobile Phones Specialists are ready to help you
Customer: replied 1 year ago.
is it your face?
Expert:  Richard replied 1 year ago.
No one of the 5 faces directly above this answer please.
Or the stars at the top of the screen if you are seeing this.