How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Electronics Engineer
Category: Mobile Phones
Satisfied Customers: 39572
Experience:  Avid repairer and trouble shooter of Cell Phones
32989067
Type Your Mobile Phones Question Here...
Richard is online now

Unfortunately i am unable to log into my phone

Customer Question

unfortunately i am unable to log into my phone
Submitted: 2 years ago.
Category: Mobile Phones
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you tell me the make and model of the phone please?
Thank you
Customer: replied 2 years ago.
nokia lumina 635
Expert:  Richard replied 2 years ago.
Thanks
You will have to reset the phone.
This will remove all data and return the phone to new, but this you cannot avoid.
To do this, power off the phone.
Then press and hold the Volume Down for about 8 seconds until you see a ! on the screen.
Then press the keys in this exact order
Volume Up
Volume Down
Power
Volume Down
Phone will restart, be patient as it can take some time.
You can then setup the phone and use it again
If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you