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Ask Richard Your Own Question
Richard
Richard, Electronics Engineer
Category: Mobile Phones
Satisfied Customers: 38327
Experience:  Avid repairer and trouble shooter of Cell Phones
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I tried to reset my IPhone 6 back to factory settings it asked

Customer Question

I tried to reset my IPhone 6 back to factory settings it asked me for my Apple ID password ***** I put it in it did not work. I went onto Itunes on my computer and I could sign in ok.
I want to set my Iphone 6 plus back to factory settings.
Submitted: 1 year ago.
Category: Mobile Phones
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
To do the reset
Connect the phone to the computer and open itunes
Hold the power and home button down until you see
"iTunes has detected an iPhone in recovery mode..."
Click Restore Phone, let this complete
Let me know the results please
Thank you
Customer: replied 1 year ago.
Nothing stil the same it asked me to turn of Find IPhone went to do it but ask me for my Apple ID password ***** I put that in did not accept it. Everyting on my phone asked for the Apple ID password ***** each time I put it in does not work
Expert:  Richard replied 1 year ago.
ok, repeat the process, but instead use only the home button instead of both the power and home button.
Let me know the results please
Expert:  Richard replied 1 year ago.
I have made an offer to connect to your computer and we do this together.
Richard and 3 other Mobile Phones Specialists are ready to help you
Expert:  Richard replied 1 year ago.
Thank you Can you go to www.teamviewer.com Click on Download for Free Download and install the program and give me the ID and Password ***** please so I can connect Do not close the program but leave it open else I will not be able to connect Thank you