How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Electronics Engineer
Category: Mobile Phones
Satisfied Customers: 36526
Experience:  Avid repairer and trouble shooter of Cell Phones
32989067
Type Your Mobile Phones Question Here...
Richard is online now

I have a galaxy 111 mini over the weekend it stoopped allowing

Resolved Question:

I have a galaxy 111 mini over the weekend it stoopped allowing me to make and receive calls and says I am not registered on network I have had the phone and been using it since12/08/2015 when it was registered
Submitted: 1 year ago.
Category: Mobile Phones
Expert:  Richard replied 1 year ago.
Hi there and welcome
As the first step, can you remove the battery and sim card from the phone.
Rub the sim card on your sleeve then put it back in the phone, put the battery back in and turn it on.
Tell me if it then registers on the network please.
Customer: replied 1 year ago.
That's has worked thank you
Expert:  Richard replied 1 year ago.
your most welcome!
It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard and 2 other Mobile Phones Specialists are ready to help you