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nathan_mills
nathan_mills, Cell Phone Salesperson
Category: Mobile Phones
Satisfied Customers: 640
Experience:  Efficient Technician with more than 30 years of Experience.
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I have upgraded to an I.phone 6 at an EE Store and transferred

Customer Question

I have upgraded to an I.phone 6 at an EE Store and transferred all my old data over from my previous I.Phone but I cannot get emails/Internet on my new mobile
Submitted: 1 year ago.
Category: Mobile Phones
Expert:  nathan_mills replied 1 year ago.
Hi David. Welcome to justanswer.Delete your account by going to Settings and then add it again.
Expert:  nathan_mills replied 1 year ago.
Tap Settings > Mail, Contacts, Calendars.Tap the email account.Tap Delete Account.Add your account again.
Expert:  nathan_mills replied 1 year ago.
If this doesn't resolve the issue, reply for further assistance.
Customer: replied 1 year ago.
There is no account shown for me to delete in Settings.
Expert:  nathan_mills replied 1 year ago.
Then simply add your account there.
Customer: replied 1 year ago.
I have put in my email address and password ***** it comes up with 'unable to verify account information'
Expert:  nathan_mills replied 1 year ago.
Have you tried using Outlook Mail app?
Customer: replied 1 year ago.
Yes, and it comes up 'unable to verify account information'
Expert:  nathan_mills replied 1 year ago.
SIGN INTO YOUR ACCOUNT THROUGH A WEB BROWSER AND GO TO SETTINGS! THEN DISABLE ANY MOBILE NUMBER YOU HAVE LISTED THERE! DISABLE 2 STEPS OF SECURITY AS WELL
Expert:  nathan_mills replied 1 year ago.
Reply with the status of the problem so that further assistance can be provided.
Expert:  nathan_mills replied 1 year ago.
Hi David,Is the issue resolved, if not then reply for further assistance. Else rate the chat POSITIVELY so that I can get credited for my services. Thanks.Regards Nathan.