How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Electronics Engineer
Category: Cell Phones
Satisfied Customers: 31122
Experience:  Avid repairer and trouble shooter of Cell Phones
32989067
Type Your Cell Phones Question Here...
Richard is online now

Cant get into kindle 2 it seams to be locked

Customer Question

cant get into kindle 2 it seams to be locked
Submitted: 7 months ago.
Category: Cell Phones
Expert:  Richard replied 7 months ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.This is usually an issue with the Firmware, so I would first like you to do this please.Remove the charger from the Kindle and hold the power button to off for 35 seconds.Release, then connect the charger and try to turn on the Kindle.Let me know the results pleaseThank you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Eric

    Eric

    Android Expert

    Satisfied Customers:

    1249
    3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
< Last | Next >
  • http://ww2.justanswer.com/uploads/NS/nswersyric/2015-7-24_14353_n.64x64.jpg Eric's Avatar

    Eric

    Android Expert

    Satisfied Customers:

    1249
    3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
  • http://ww2.justanswer.com/uploads/NY/NYCDart25/2011-2-24_52641_photo.64x64.JPG Richard S.'s Avatar

    Richard S.

    Accounts and Device Specialist

    Satisfied Customers:

    2077
    5 years working with major US carriers in billing, contracts, devices and network
  • http://ww2.justanswer.com/uploads/WirelessWizard/2010-08-21_053030_photo.JPG Daniel P.'s Avatar

    Daniel P.

    Wireless Consultant

    Satisfied Customers:

    1915
    Extensive experience with AT&T and Alltel/Verizon in areas of tech support and consulting!
  • http://ww2.justanswer.com/uploads/LI/Linz2929/2011-2-11_02523_linzphoto1.64x64.jpg Cellphoneguru's Avatar

    Cellphoneguru

    Cell Phone Tech

    Satisfied Customers:

    92
    4 years advanced tech support for PDAs.
  • http://ww2.justanswer.com/uploads/AndreaM/2010-7-20_134019_JustAnswer.jpg Andy Mont's Avatar

    Andy Mont

    Electronics Engineer

    Satisfied Customers:

    81
    R&D Electronics Engineer - Android, iOS
  • http://ww2.justanswer.com/uploads/MK/mkmscr/2011-12-23_5333_MascaroMichael1.64x64.jpg MOBILE_GURU's Avatar

    MOBILE_GURU

    Cell Phone Tech

    Satisfied Customers:

    74
    15 yrs communications exp
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Customer Service

    Satisfied Customers:

    72
    More than 3 years of using and giving tech support for apple products.