How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Electronics Engineer
Category: Mobile Phones
Satisfied Customers: 35350
Experience:  Avid repairer and trouble shooter of Cell Phones
32989067
Type Your Mobile Phones Question Here...
Richard is online now

Since april when i receive a video picture it displays audio

Resolved Question:

since april when i receive a video picture it displays audio sound only with no picture went into my phone shop and they didnt know, have you any idea please
Submitted: 12 months ago.
Category: Mobile Phones
Expert:  Richard replied 12 months ago.
Hi there and welcome JuliaCan you tell me please the make and model of the phone?Thank you
Customer: replied 12 months ago.
Samsung mini.
Expert:  Richard replied 12 months ago.
ThanksJust to be sure, have you restarted the phone Julia?So held down the power button until a menu shows, then pressed power off, powered it on and tried to play a video?
Customer: replied 12 months ago.
Hi just done that. nojoy
Expert:  Richard replied 12 months ago.
ThanksIs it only within Whatsapp it does not play videos? Or if you record a video on the phone, can you play it back?
Customer: replied 12 months ago.
We tried at the phone shop just sound and yhe picture no movement
Customer: replied 12 months ago.
Would it be better for you to connect to phone
Expert:  Richard replied 12 months ago.
Thanks, ***** ***** be able to connect to your phone.Can you go to settings, Applications Manager then swipe to the list all.Then locate Google Services Framework.Press it and press clear data Once done, restart the phone and tell me if video now plays please.
Customer: replied 12 months ago.
Sorry no it doesn't
Expert:  Richard replied 12 months ago.
ok, we will need to reset the phone, this will remove all your data and return the phone to new, so backup any data first before doing this as the data will be removed.Then go to Settings, Backup and Reset, Factory Reset.Let this complete, setup the phone again and tell me if the video now plays please.
Customer: replied 12 months ago.
Not sure we're to back data etc to so we best leave it thanks for your help.
Expert:  Richard replied 12 months ago.
You can connect it to your computer Julia and copy your data to it eg: Photos ect.Or download and install the app Dropbox and this can do the backup for you.But we will need to do the reset in order to rule out the firmware as the problem.I will mark this question to never close, so if you wish to resume later that is ok.I ask though that for now you please rate my service via one of the stars at the top then submit.But to get the video to work we will need to do this reset and you should have a backup of your files in case.
Richard, Electronics Engineer
Category: Mobile Phones
Satisfied Customers: 35350
Experience: Avid repairer and trouble shooter of Cell Phones
Richard and 2 other Mobile Phones Specialists are ready to help you
Customer: replied 12 months ago.
I will do what you say and thankyou Richard. Julia

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Eric

    Eric

    Android Expert

    Satisfied Customers:

    1249
    3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
< Previous | Next >
  • http://ww2.justanswer.co.uk/uploads/NS/nswersyric/2015-7-24_14353_n.64x64.jpg Eric's Avatar

    Eric

    Android Expert

    Satisfied Customers:

    1249
    3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
  • http://ww2.justanswer.co.uk/uploads/NY/NYCDart25/2011-2-24_52641_photo.64x64.JPG Richard S.'s Avatar

    Richard S.

    Accounts and Device Specialist

    Satisfied Customers:

    2077
    5 years working with major US carriers in billing, contracts, devices and network
  • http://ww2.justanswer.co.uk/uploads/WirelessWizard/2010-08-21_053030_photo.JPG Daniel P.'s Avatar

    Daniel P.

    Wireless Consultant

    Satisfied Customers:

    1915
    Extensive experience with AT&T and Alltel/Verizon in areas of tech support and consulting!
  • http://ww2.justanswer.co.uk/uploads/LI/Linz2929/2011-2-11_02523_linzphoto1.64x64.jpg Cellphoneguru's Avatar

    Cellphoneguru

    Cell Phone Tech

    Satisfied Customers:

    92
    4 years advanced tech support for PDAs.
  • http://ww2.justanswer.co.uk/uploads/AndreaM/2010-7-20_134019_JustAnswer.jpg Andy Mont's Avatar

    Andy Mont

    Electronics Engineer

    Satisfied Customers:

    81
    R&D Electronics Engineer - Android, iOS
  • http://ww2.justanswer.co.uk/uploads/MK/mkmscr/2011-12-23_5333_MascaroMichael1.64x64.jpg MOBILE_GURU's Avatar

    MOBILE_GURU

    Cell Phone Tech

    Satisfied Customers:

    74
    15 yrs communications exp
  • http://ww2.justanswer.co.uk/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Customer Service

    Satisfied Customers:

    72
    More than 3 years of using and giving tech support for apple products.
 
 
 

Related Mobile Phones Questions