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Hi David. Welcome to justanswer.
Have you done a reset on your device after backing up the data?
You can restore your backed up data after resetting or updating your phone software, or when setting up a new phone.
Go to ALL SETTINGS- ABOUT.
You will find RESET YOUR PHONE. Press YES to accept and then again YES to confirm.
Wait a moment while the factory default settings are restored.
Now when you again setup your device, you will be required to enter your email id. To restore the stuff you have backed up, sign in to your Microsoft account. The content is restored automatically.
Yes the data is backed up in Microsoft account.
Is there anything else I can help you with?
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You have to enter the email id of your Microsoft account into your phone when you are asked to do so after the reset.
After resetting your device, when it is rebooted you will get the GET STARTED screen. You have to input the same Microsoft account which was used for backing up.
Yes, Reset your phone again. You can check out this video. CLICK HERE