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nathan_mills
nathan_mills, Cell Phone Salesperson
Category: Mobile Phones
Satisfied Customers: 634
Experience:  Efficient Technician with more than 30 years of Experience.
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I backed up my lumia 630 to do a factory reset,how do I now

Customer Question

I backed up my lumia 630 to do a factory reset,how do I now get my stuff back
Submitted: 1 year ago.
Category: Mobile Phones
Expert:  nathan_mills replied 1 year ago.

Hi David. Welcome to justanswer.

Have you done a reset on your device after backing up the data?

Customer: replied 1 year ago.
how do you do a reset
Expert:  nathan_mills replied 1 year ago.

You can restore your backed up data after resetting or updating your phone software, or when setting up a new phone.

Customer: replied 1 year ago.
how do I do this
Expert:  nathan_mills replied 1 year ago.

Go to ALL SETTINGS- ABOUT.

You will find RESET YOUR PHONE. Press YES to accept and then again YES to confirm.

Wait a moment while the factory default settings are restored.

Expert:  nathan_mills replied 1 year ago.

Now when you again setup your device, you will be required to enter your email id. To restore the stuff you have backed up, sign in to your Microsoft account. The content is restored automatically.

Customer: replied 1 year ago.
where will it be stored in microsoft
Expert:  nathan_mills replied 1 year ago.

Yes the data is backed up in Microsoft account.

Customer: replied 1 year ago.
ok thanks
Expert:  nathan_mills replied 1 year ago.

Is there anything else I can help you with?

Expert:  nathan_mills replied 1 year ago.

Please rate the chat positively by clicking the 5 stars present on the upper panel so that I can get credited for my services. Thanks.

Customer: replied 1 year ago.
sorry have been to microsoft account and have no idea where to find the backed up data so that i can down load them back to my factory reset lumia 630
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  nathan_mills replied 1 year ago.

You have to enter the email id of your Microsoft account into your phone when you are asked to do so after the reset.

Expert:  nathan_mills replied 1 year ago.

After resetting your device, when it is rebooted you will get the GET STARTED screen. You have to input the same Microsoft account which was used for backing up.

Customer: replied 1 year ago.
I have already restarted the phone from get started but did not get any info regarding sign in.How can I rectify this.Can I start again.
Expert:  nathan_mills replied 1 year ago.

Yes, Reset your phone again. You can check out this video. CLICK HERE

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