How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask nathan_mills Your Own Question
nathan_mills, Cell Phone Salesperson
Category: Mobile Phones
Satisfied Customers: 634
Experience:  Efficient Technician with more than 30 years of Experience.
Type Your Mobile Phones Question Here...
nathan_mills is online now

I have been running Co Pilot on my Nokia phone on a trial

Resolved Question:

I have been running Co Pilot on my Nokia phone on a trial basis. I now want to buy but for some reason only my old details come up with an out of date credit card and email address. My Microsoft account is up to date with all current cards.
Can I buy the activation GBP 15.99 direct from you??
Submitted: 1 year ago.
Category: Mobile Phones
Expert:  nathan_mills replied 1 year ago.

Hi Ian. Welcome to justanswer.

No we cannot activate that for you. But I will guide you through to update the Microsoft account details in app store.

Now update your new card. Reply for further assistance.

  1. On the Start screen, tap or click Store to open the Windows Store.

  2. Tap or click Account, and then tap or click My account.

  3. Tap or click Add payment method or Edit payment method, edit any necessary info, and then tap or click Submit.

Now update your new details.


Customer: replied 1 year ago.
All my Microsoft account details are up to date, I have already checked them on my computer. But when I try to pay for the co pilot the details come through as my old email and out of date card. They are not on my store account.
Expert:  nathan_mills replied 1 year ago.

You have downloaded the copilot app from the app store?

Customer: replied 1 year ago.
now I want to pay for full activation
Expert:  nathan_mills replied 1 year ago.

On your phone, go to the store and see if the details are of old credit card or new.

Customer: replied 1 year ago.
The details on my Microsoft account are the new email and current credit cards
Expert:  nathan_mills replied 1 year ago.

Okay uninstall that app from your phone. Again install it from the store and then register with the new email and other new credentials.

Customer: replied 1 year ago.
Okay I'll try that. Thanks
Expert:  nathan_mills replied 1 year ago.

Try that and see if it works or not.

Do rate the chat positively (You need to click the 5 stars present on the upper panel). If problem is still there then reply for further assistance.

nathan_mills and 3 other Mobile Phones Specialists are ready to help you