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nathan_mills
nathan_mills, Cell Phone Salesperson
Category: Mobile Phones
Satisfied Customers: 612
Experience:  Efficient Technician with more than 30 years of Experience.
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My Lg4 EE has gone into negative pictures I can't get it

Resolved Question:

My Lg4 EE has gone into negative pictures I can't get it fixed can you help
Submitted: 9 months ago.
Category: Mobile Phones
Customer: replied 9 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 9 months ago.
Hello phone is in negative need help
Expert:  nathan_mills replied 9 months ago.

Hi Wilma. Welcome to justanswer.

nathan_mills, Cell Phone Salesperson
Category: Mobile Phones
Satisfied Customers: 612
Experience: Efficient Technician with more than 30 years of Experience.
nathan_mills and 2 other Mobile Phones Specialists are ready to help you
Expert:  nathan_mills replied 9 months ago.

CLICK HERE and then press I Agree. A file will get downloaded. Just open/run that file to start the remote desktop session.

Customer: replied 9 months ago.
Hello Nathan I have tried turning down the brightness but it is obviously not that. Don't know where to go now
Expert:  nathan_mills replied 9 months ago.

Yes I will guide you through. Click the link and start the session

http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=aec7e742-3b4d-44d8-b44f-65dbe807d299

Expert:  nathan_mills replied 9 months ago.

Are you having any difficulty? You just have to click this link and then press I agree. Open the file which gets downloaded.

Expert:  nathan_mills replied 9 months ago.

Wilma, on your phone go to Settings.

Customer: replied 9 months ago.
I am on settings
Expert:  nathan_mills replied 9 months ago.

Go to Accessibilty

Customer: replied 9 months ago.
cant find it nathan
Expert:  nathan_mills replied 9 months ago.

Do you see Display?

Customer: replied 9 months ago.
Expert:  nathan_mills replied 9 months ago.

Check if there is any option of COLOR INVERSION

Customer: replied 9 months ago.
cant see it
Expert:  nathan_mills replied 9 months ago.

Under Settings, is there an option of Personalization

Customer: replied 9 months ago.
I can't see that either
Expert:  nathan_mills replied 9 months ago.

Ok under settings, in About Phone, tell me the version of Android specified

Customer: replied 9 months ago.
I keep looking for personalisation could it be called something else
Expert:  nathan_mills replied 9 months ago.

Wilma click this and run the file which gets downloaded. I will be able to help you better

Expert:  nathan_mills replied 9 months ago.

Are you facing any issue in starting the remote desktop session?

Expert:  nathan_mills replied 9 months ago.

Okay tell me here only then what are the options under settings.

Customer: replied 9 months ago.
I still cannot find personalisation I have been through all of settings
Expert:  nathan_mills replied 9 months ago.

Accessibility should be there. Are you sure there is no such thing listed under Settings

Customer: replied 9 months ago.
I have found personal
Expert:  nathan_mills replied 9 months ago.

Under settings, is there an option of SYSTEM.

Customer: replied 9 months ago.
On it says location,security,accounts and sync,Backup and reset
Expert:  nathan_mills replied 9 months ago.

Go back. Tap settings, and check system.

Expert:  nathan_mills replied 9 months ago.

Wilma, what happened?

Customer: replied 9 months ago.
Are you there Nathan
Expert:  nathan_mills replied 9 months ago.

Wilma I am here only.

Expert:  nathan_mills replied 9 months ago.

Wilma, when you go to Settings. Swipe on top right to GENERAL

Expert:  nathan_mills replied 9 months ago.

Then you will find ACCESSIBILITY. Tap it and choose VISION. Then un-check the option of SCREEN COLOR INVERSION. This will solve your problem.

Expert:  nathan_mills replied 9 months ago.

Did you find the option of GENERAL

Customer: replied 9 months ago.
Hello Nathan I had a problem with the house internet Had to reset Sorry not yet
Expert:  nathan_mills replied 9 months ago.

Take your time and then check

Customer: replied 9 months ago.
Have put it on display again
Customer: replied 9 months ago.
Have got general
Expert:  nathan_mills replied 9 months ago.

Now scroll down to Accessibility.Check this image

Customer: replied 9 months ago.
Got accessibility
Expert:  nathan_mills replied 9 months ago.

Now select Vision

Customer: replied 9 months ago.
Done
Expert:  nathan_mills replied 9 months ago.

You will find Screen color inversion

Customer: replied 9 months ago.
Got it it is ticked
Expert:  nathan_mills replied 9 months ago.

Un-check it.

Customer: replied 9 months ago.
ok have done it
Expert:  nathan_mills replied 9 months ago.

Now your screen will be normal

Expert:  nathan_mills replied 9 months ago.

Is it?

Customer: replied 9 months ago.
Yeah thank you very much Nathan xx
Expert:  nathan_mills replied 9 months ago.

I am glad that your problem is solved. Do rate me positively if you are asked to.

Customer: replied 9 months ago.
Will do thanks
Expert:  nathan_mills replied 9 months ago.

Wilma please close the second request as well.

Expert:  nathan_mills replied 9 months ago.

Thank you very much for the bonus. Cheers!

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