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This usually happens if the firmware/software is glitched. First we can soft-reset the Kindle and see if it works or not. Press and hold down (or slide) the Power button for full 40 seconds and this will reset the Kindle.
If that didn’t work then connect the Kindle to your PC with the USB and press and hold down the Power button for 60 seconds continuously to reset it.
Please let me know if that didn't work, so we can continue troubleshooting
Just checking. How is it going ?
Were you able to reset it ?