Hi Kay. Welcome to justanswer.
Is internet working on your iphone and ipad?
Which email service are you using?
I am asking about the email service. Like hotmail, yahoo, gmail etc
We will need to setup the email again on your ipad.
CLICK HERE and then press I Agree. A file will get downloaded. Just open/run that file to start the remote desktop session.
You have downloaded the file? You need to run that file
Click this link. Press I Agree on the new page. A file will automatically get downloaded. Run that file. If it doesn't get downloaded automatically, then press Download on that page.
You haven't connected yet. Tell me if you are having any difficulty.
You are getting on a page which says I Agree in the bottom
Check this attached image. When you click the link which I gave earlier, this page will open.
Here is the attached image
PRESS THIS LINK IN BLUE BOLD
Do you get to a page which says I Agree
Press I agree. And check a file will download named ELSINORE.SCREENCONNECT. Open that file so that I can connect to you
You have to press it.
Are you using Windows on your laptop?
Press Ctrl j on your browser from your keyboard. A list of Downloads will appear. Check the first item on the list is named ELSINORE.SCREENCONNECT?
Kay, leave it if it is not starting up. We have already wasted a lot of time on this.
Take any of your device ipad or iphone, tell me from where we should start. ipad or iphone?
From your home screen, tap on the Settings icon
From the 'Settings' menu, scroll down then tap on Mail, Contacts, Calendars. Tap on Add Account. Scroll down and tap on Other
Done this much?
What happened Kay?
We can start tomorrow.
No. You won't be charged anything now. You just have to follow what I am asking you to do.
Check your mail.
Kay, respond to this message when you are free so that I can solve your issue.