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nathan_mills
nathan_mills, Cell Phone Salesperson
Category: Mobile Phones
Satisfied Customers: 634
Experience:  Efficient Technician with more than 30 years of Experience.
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Recently changed my internet password on all devices laptop,

Resolved Question:

Recently changed my internet password ***** all devices laptop, ipad and iPhone but now can only send mails from my laptop
Submitted: 1 year ago.
Category: Mobile Phones
Expert:  nathan_mills replied 1 year ago.

Hi Kay. Welcome to justanswer.

Is internet working on your iphone and ipad?

Customer: replied 1 year ago.
I am receiving e-mails on all three devices but can only send from my laptop, other two will not send!
Expert:  nathan_mills replied 1 year ago.

Which email service are you using?

Customer: replied 1 year ago.
BT Internet
Customer: replied 1 year ago.
can you connect to my laptop and this will sort my ipad and IPhone?
Expert:  nathan_mills replied 1 year ago.

I am asking about the email service. Like hotmail, yahoo, gmail etc

Customer: replied 1 year ago.
my email address is***@******.***my husband also has yahoo account with BT
Expert:  nathan_mills replied 1 year ago.

We will need to setup the email again on your ipad.

nathan_mills and other Mobile Phones Specialists are ready to help you
Expert:  nathan_mills replied 1 year ago.

CLICK HERE and then press I Agree. A file will get downloaded. Just open/run that file to start the remote desktop session.

Customer: replied 1 year ago.
What do I do next??
Expert:  nathan_mills replied 1 year ago.

You have downloaded the file? You need to run that file

Expert:  nathan_mills replied 1 year ago.

http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=0df13dcf-295a-4da6-ad52-b4dc40c6d76f

Click this link. Press I Agree on the new page. A file will automatically get downloaded. Run that file. If it doesn't get downloaded automatically, then press Download on that page.

Expert:  nathan_mills replied 1 year ago.

You haven't connected yet. Tell me if you are having any difficulty.

Customer: replied 1 year ago.
Sorry Nathan I am strugglng don't know what to do next????
Expert:  nathan_mills replied 1 year ago.

You are getting on a page which says I Agree in the bottom

Expert:  nathan_mills replied 1 year ago.

Are you?

Expert:  nathan_mills replied 1 year ago.

Check this attached image. When you click the link which I gave earlier, this page will open.

Expert:  nathan_mills replied 1 year ago.

Here is the attached image

Expert:  nathan_mills replied 1 year ago.

Do you get to a page which says I Agree

Expert:  nathan_mills replied 1 year ago.

Press I agree. And check a file will download named ELSINORE.SCREENCONNECT. Open that file so that I can connect to you

Customer: replied 1 year ago.
Nathan I give up. The latest GREEN I AGREE on mtY laptop will not let me tick it. This is now getting ridiculous
Expert:  nathan_mills replied 1 year ago.

Are you using Windows on your laptop?

Expert:  nathan_mills replied 1 year ago.

Press Ctrl j on your browser from your keyboard. A list of Downloads will appear. Check the first item on the list is named ELSINORE.SCREENCONNECT?

Expert:  nathan_mills replied 1 year ago.

Kay, leave it if it is not starting up. We have already wasted a lot of time on this.

Take any of your device ipad or iphone, tell me from where we should start. ipad or iphone?

Customer: replied 1 year ago.
Let's start with iPad
Expert:  nathan_mills replied 1 year ago.

Okay.

From your home screen, tap on the Settings icon

Customer: replied 1 year ago.
that's my home phone number. My mobile is ***********
Expert:  nathan_mills replied 1 year ago.

From the 'Settings' menu, scroll down then tap on Mail, Contacts, Calendars. Tap on Add Account. Scroll down and tap on Other

Expert:  nathan_mills replied 1 year ago.

Done this much?

Customer: replied 1 year ago.
Ok Nathan I totally give up. Maybe try again tomorrow. Good night.
Expert:  nathan_mills replied 1 year ago.

What happened Kay?

We can start tomorrow.

Customer: replied 1 year ago.
Nathan I do not understand what I am doing and am. Dry concerned this will cost a lot of money??
Expert:  nathan_mills replied 1 year ago.

No. You won't be charged anything now. You just have to follow what I am asking you to do.

Expert:  nathan_mills replied 1 year ago.

Check your mail.

Expert:  nathan_mills replied 1 year ago.

Kay, respond to this message when you are free so that I can solve your issue.