Hi Judith. Welcome to justanswer.
Go to Settings- Account. Tap Add Acount and choose google account. Enter your credentials.
Reply for further assistance
Are you able to call now?
Go to Settings- Backup and Reset. Check if you see any option to restore data
Also, Under Settings- Accounts. You will see your Google account listed. Click it to sync all the data.
I cannot connect to your phone through remote assistance
Are you using Windows or Mac?
Tell me so that I can sort out your problem
I cannot connect directly to your phone but I can try to sync the data through your computer.
Now you will need to install a file onto your computer. If you are using Windows then follow the steps below :
Once you click this link below(CLICK HERE)A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.