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nathan_mills
nathan_mills, Cell Phone Salesperson
Category: Mobile Phones
Satisfied Customers: 646
Experience:  Efficient Technician with more than 30 years of Experience.
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I have just bought a new phone, and was asked g mail

Resolved Question:

I have just bought a new phone, and was asked for my g mail account. I recently changed this and am trying to put this into my phone to get my old contacts and downloads on to my new phone, but no luck so far. Can you advise me?
Submitted: 1 year ago.
Category: Mobile Phones
Expert:  nathan_mills replied 1 year ago.

Hi Judith. Welcome to justanswer.

Go to Settings- Account. Tap Add Acount and choose google account. Enter your credentials.

Reply for further assistance

Customer: replied 1 year ago.
far have followed the advice and it is now checking info
Expert:  nathan_mills replied 1 year ago.

Are you able to call now?

Customer: replied 1 year ago.
Well, the phone is able to send and receive calls but I seem to have lost all my contacts and music downloads. Really not sure what to do now.
Expert:  nathan_mills replied 1 year ago.

Go to Settings- Backup and Reset. Check if you see any option to restore data

Expert:  nathan_mills replied 1 year ago.

Also, Under Settings- Accounts. You will see your Google account listed. Click it to sync all the data.

Customer: replied 1 year ago.
Have followed your advice, still no joy so I think you may have to do this, will click the remote assistant link.
Expert:  nathan_mills replied 1 year ago.

I cannot connect to your phone through remote assistance

nathan_mills and 2 other Mobile Phones Specialists are ready to help you
Expert:  nathan_mills replied 1 year ago.

Are you using Windows or Mac?

Expert:  nathan_mills replied 1 year ago.

Tell me so that I can sort out your problem

Expert:  nathan_mills replied 1 year ago.

I cannot connect directly to your phone but I can try to sync the data through your computer.

Now you will need to install a file onto your computer. If you are using Windows then follow the steps below :

Once you click this link below
(CLICK HERE)
A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.