How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Eric Your Own Question

Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1249
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
57442719
Type Your Cell Phones Question Here...
Eric is online now

My galaxy S5 phone has a problem connecting to my own home

Customer Question

my galaxy S5 phone has a problem connecting to my own home wifi hub wherase my wifes phone our tablet and any family or friend can connect with no troublehave done all the shut down and restart suggest even modify configuration and my phone tell me im connectrd to my hub but I still cant go on internet
Submitted: 3 months ago.
Category: Cell Phones
Expert:  JamesI replied 3 months ago.

Good morning, sorry to hear you having problems with your Galaxy S5.

I understand other devices are able to connect and access WIFI without issue but its just this device which your having issues with, can you advise what encryption method and channel the WIFI router is using?

Secondly, you stated that your phone advises your connected, but you cant access internet content, are you able to advise what the wifi signal strength is on the phone, what error you get when using the web browser when connected to WIFI and finally what IP address is shown when you are connected to the WIFI.

Regards

James

Customer: replied 3 months ago.
hi james im not at home at present so I may not be able to answer all your questions, here goes= wifi strength is strong! am not getting an error notification and IP adress is 192.168.1.253 gateway 195.168.1.1 npl =24 dns 8.8 4.4 dns2 4.4.4.4
Customer: replied 3 months ago.
im in a library at the moment so ican be online and still tweak about with my phone which btw is connected to the library wi fi as easy as pie!
Customer: replied 3 months ago.
sorry I will have to log off this computer at 12.30pm so after that i'll have to pick up your replies on the fly.
Customer: replied 3 months ago.
have to go now looking forward to hearing from you hopefully with a solution to my problem.
Customer: replied 3 months ago.
I am back home now and again my phone tells me I'm connected to my home hub but I've had to use my mobile data allowance to send this!
Expert:  JamesI replied 3 months ago.

Sorry for the delay in responding back to you, the DNS assigned appears to be using Google rather than your router, which shouldnt cause an issue but adds an extra stumbling block.

I would first change the DNS setting on your phone to auto detect, and let me know what IP is then assigned by your router.

Thanks

James

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Eric

    Eric

    Android Expert

    Satisfied Customers:

    1249
    3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
< Last | Next >
  • http://ww2.justanswer.com/uploads/NS/nswersyric/2015-7-24_14353_n.64x64.jpg Eric's Avatar

    Eric

    Android Expert

    Satisfied Customers:

    1249
    3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
  • http://ww2.justanswer.com/uploads/NY/NYCDart25/2011-2-24_52641_photo.64x64.JPG Richard S.'s Avatar

    Richard S.

    Accounts and Device Specialist

    Satisfied Customers:

    2077
    5 years working with major US carriers in billing, contracts, devices and network
  • http://ww2.justanswer.com/uploads/WirelessWizard/2010-08-21_053030_photo.JPG Daniel P.'s Avatar

    Daniel P.

    Wireless Consultant

    Satisfied Customers:

    1915
    Extensive experience with AT&T and Alltel/Verizon in areas of tech support and consulting!
  • http://ww2.justanswer.com/uploads/LI/Linz2929/2011-2-11_02523_linzphoto1.64x64.jpg Cellphoneguru's Avatar

    Cellphoneguru

    Cell Phone Tech

    Satisfied Customers:

    92
    4 years advanced tech support for PDAs.
  • http://ww2.justanswer.com/uploads/AndreaM/2010-7-20_134019_JustAnswer.jpg Andy Mont's Avatar

    Andy Mont

    Electronics Engineer

    Satisfied Customers:

    81
    R&D Electronics Engineer - Android, iOS
  • http://ww2.justanswer.com/uploads/MK/mkmscr/2011-12-23_5333_MascaroMichael1.64x64.jpg MOBILE_GURU's Avatar

    MOBILE_GURU

    Cell Phone Tech

    Satisfied Customers:

    74
    15 yrs communications exp
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Customer Service

    Satisfied Customers:

    72
    More than 3 years of using and giving tech support for apple products.