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nathan_mills
nathan_mills, Cell Phone Salesperson
Category: Mobile Phones
Satisfied Customers: 612
Experience:  Efficient Technician with more than 30 years of Experience.
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My Samsung A3 has been turned off and I cannot turn it on.

Resolved Question:

My Samsung A3 has been turned off and I cannot turn it on. (As lost)
The password ***** was given doese not work
Submitted: 7 months ago.
Category: Mobile Phones
Expert:  nathan_mills replied 7 months ago.

Hi. Welcome to justanswer.

Are you stuck at the password *****?

Customer: replied 7 months ago.
Expert:  nathan_mills replied 7 months ago.

Do you have a Samsung account set up in your phone?

nathan_mills, Cell Phone Salesperson
Category: Mobile Phones
Satisfied Customers: 612
Experience: Efficient Technician with more than 30 years of Experience.
nathan_mills and 2 other Mobile Phones Specialists are ready to help you
Expert:  nathan_mills replied 7 months ago.

Once you click this link below
(CLICK HERE)
A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.

Expert:  nathan_mills replied 7 months ago.

You need to click this blue text that says click here and then check your download section for a file named Elsinore.screenconnect. Open that file and click yes for permission

Customer: replied 7 months ago.
I have 'Click Here' comes back that it cannot be down loadedwill not down load
Expert:  nathan_mills replied 7 months ago.

Are you using Windows or Mac os on your computer?

Customer: replied 7 months ago.
It is an iPad
Expert:  nathan_mills replied 7 months ago.

You need to open justanswer on your computer to start the remote desktop session.

Do you have a gmail or Samsung account on your A3 phone?

Customer: replied 7 months ago.
Gmail
Expert:  nathan_mills replied 7 months ago.

How many times approximately you have entered the wrong pin?

Customer: replied 7 months ago.
12
Expert:  nathan_mills replied 7 months ago.

On the lock screen, what option are there on the bottom of the screen? (With Emergency call)

Customer: replied 7 months ago.
None. Only emergency
Expert:  nathan_mills replied 7 months ago.

Can you access this chat through a computer?

Customer: replied 7 months ago.
No
Expert:  nathan_mills replied 7 months ago.

Then you will need to reset your phone. But this will erase all the data. Do you want to reset?

Customer: replied 7 months ago.
How do I reset my phone
Expert:  nathan_mills replied 7 months ago.

You have gmail account synced in your phone, right?

Expert:  nathan_mills replied 7 months ago.

Turn off your phone.

Expert:  nathan_mills replied 7 months ago.

Once the phone is off, hold the volume up, home, and power buttons down simultaneously. Continue to hold this combination while the phone boots, until the screen shows the Android Robot.

· After a few moments, you will have access to the phone’s boot menu. Using the volume up/down buttons to navigate, and the power button to make selections, find and select the Wipe Data/Factory Reset option.

· Scroll down to Yes, delete all user data, and press the power button once again. You will notice script scrolling along the bottom of the screen, which will end in Data Wipe Complete.

· Once the operation is complete, press the power button once more to reset the device.

Customer: replied 7 months ago.
Thank you very much
Expert:  nathan_mills replied 7 months ago.

Is it on now?

You can restore your data by entering your gmail id while setting up the phone.

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