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Hi there and welcome
Can you tell me please exactly how you did the reset of the phone?
It wiped all your data and you had to set up the phone again?
No, as the latest updates still work with no issue, it is an issue with the firmware and you are going to need to do the proper reset.
What information do you need to keep?
ok, but you should still ensure the data is backed up in the event you lost the phone..
Also with this issue there could be other underlying issues with the phone which this would resolve.
But I will marked this question to remain open, so if you decide to proceed, you can let me know at anytime, this is no problem.
If you would like any additional information or assistance, please do not hesitate to let me know.
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