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Richard
Richard, Electronics Engineer
Category: Mobile Phones
Satisfied Customers: 36526
Experience:  Avid repairer and trouble shooter of Cell Phones
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My Microsoft Lumia 650 no longer gives me audible or visual

Resolved Question:

My Microsoft Lumia 650 no longer gives me audible or visual alerts for alarm and calendar settings.except for short duration timer or if I set a past date/time in error on a calendar reminder
Submitted: 10 months ago.
Category: Mobile Phones
Expert:  Richard replied 10 months ago.

Hi there and welcome

Can you tell me please exactly how you did the reset of the phone?

Thank you

Customer: replied 10 months ago.
Standard Lumia reset using volume and power keys
Expert:  Richard replied 10 months ago.

It wiped all your data and you had to set up the phone again?

Customer: replied 10 months ago.
No I wasn't prepared to lose all the info. All other tones work so I was wondering if there was a connection to a recent phone upgrade
Expert:  Richard replied 10 months ago.

No, as the latest updates still work with no issue, it is an issue with the firmware and you are going to need to do the proper reset.

What information do you need to keep?

Customer: replied 10 months ago.
It is not a big enough problem for me to do that so I will live with it. Thank you for your time
Expert:  Richard replied 10 months ago.

ok, but you should still ensure the data is backed up in the event you lost the phone..

Also with this issue there could be other underlying issues with the phone which this would resolve.

But I will marked this question to remain open, so if you decide to proceed, you can let me know at anytime, this is no problem.

If you would like any additional information or assistance, please do not hesitate to let me know.

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Thank you

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