Hi Helen. Welcome to justanswer.
Are you able to access the App store in your phone?
Go to the app store and type WHATSAPP in the search box
Then open the Whatsapp app. It will send an automatic code via text on your phone.
Do you remember your Microsoft email?
What is your Microsoft email? (outlook/hotmail)
What is your phone number?
Do you have any number that ends at 94
Open your gmail and check if you received any code right now or not
Give me the code that you received right now on your gmail
Give me any password ***** you would like to set now
Now enter this password ***** your phone
Are you able to log in now?
Restart your phone and then enter helen1935 as your password
Your password ***** has been changed to this.
Okay. Let the download finish and then enter helen1935 if you are asked to enter your password
I have reset your Microsoft password ***** this, and this will work now only for your Microsoft account
Yes that's what I wanted to say
Is your phone connected to wifi?
You can log into your Microsoft account and check if your new password ***** ***** or not
You can access your Microsoft Account from any computer or your ipad
Switch off your phone. And then again turn it on and check if it is still downloading
Just enter the password ***** helen1935
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