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nathan_mills
nathan_mills, Cell Phone Salesperson
Category: Mobile Phones
Satisfied Customers: 634
Experience:  Efficient Technician with more than 30 years of Experience.
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I want to download the whatsapp on my mobile phone but have

Resolved Question:

I want to download the whatsapp on my mobile phone but have forgotten my Microsoft account password
Submitted: 10 months ago.
Category: Mobile Phones
Expert:  nathan_mills replied 10 months ago.

Hi Helen. Welcome to justanswer.

Are you able to access the App store in your phone?

Customer: replied 10 months ago.
Expert:  nathan_mills replied 10 months ago.

Go to the app store and type WHATSAPP in the search box

Customer: replied 10 months ago.
I have it as far as install
Expert:  nathan_mills replied 10 months ago.

Then open the Whatsapp app. It will send an automatic code via text on your phone.

Customer: replied 10 months ago.
it needs me to enter my Microsoft password ***** I cant remember it
Expert:  nathan_mills replied 10 months ago.

Do you remember your Microsoft email?

Customer: replied 10 months ago.
this is why I contacted Microsoft in the first place They sent me a number on the computer but I don't know what to do with it
my email is ***@******.***
Expert:  nathan_mills replied 10 months ago.

What is your Microsoft email? (outlook/hotmail)

Customer: replied 10 months ago.
The only email I have is the one I have given you, it is on my phone along with asking for my account password
Expert:  nathan_mills replied 10 months ago.

What is your phone number?

Customer: replied 10 months ago.
Customer: replied 10 months ago.
land line is***********
Expert:  nathan_mills replied 10 months ago.

Do you have any number that ends at 94

Expert:  nathan_mills replied 10 months ago.

Open your gmail and check if you received any code right now or not

Customer: replied 10 months ago.
Probably my old number before I moved here 4 years ago
Customer: replied 10 months ago.
I think it was***********
Expert:  nathan_mills replied 10 months ago.

Give me the code that you received right now on your gmail

Customer: replied 10 months ago.
Expert:  nathan_mills replied 10 months ago.

Give me any password ***** you would like to set now

Customer: replied 10 months ago.
helen1935
Expert:  nathan_mills replied 10 months ago.

Now enter this password ***** your phone

Expert:  nathan_mills replied 10 months ago.

Are you able to log in now?

Customer: replied 10 months ago.
after several codes I still get a message code didn't work try again. I think I am to slow!!
Expert:  nathan_mills replied 10 months ago.

Restart your phone and then enter helen1935 as your password

Customer: replied 10 months ago.
Will try
Expert:  nathan_mills replied 10 months ago.

Your password ***** has been changed to this.

Customer: replied 10 months ago.
Something is happening, it says downloading
Expert:  nathan_mills replied 10 months ago.

Okay. Let the download finish and then enter helen1935 if you are asked to enter your password

Customer: replied 10 months ago.
ok. If this works I will have to have a go at putting it on my ipad more fun I expect!!!
Expert:  nathan_mills replied 10 months ago.

I have reset your Microsoft password ***** this, and this will work now only for your Microsoft account

Customer: replied 10 months ago.
That is just my phone. The Ipad is apple, another password!!!
Expert:  nathan_mills replied 10 months ago.

Yes that's what I wanted to say

Customer: replied 10 months ago.
Should this down loading be taking so long
Expert:  nathan_mills replied 10 months ago.

Is your phone connected to wifi?

You can log into your Microsoft account and check if your new password ***** ***** or not

Customer: replied 10 months ago.
In answer to the first Q I wouldn't know
The 2nd don't know how as the phone is still doing its thing
Expert:  nathan_mills replied 10 months ago.

You can access your Microsoft Account from any computer or your ipad

Customer: replied 10 months ago.
How would I connect to wifi with the phone If it isn't
Expert:  nathan_mills replied 10 months ago.

Switch off your phone. And then again turn it on and check if it is still downloading

Customer: replied 10 months ago.
I now have it but I missed the code I wasn't quick enough help
Expert:  nathan_mills replied 10 months ago.

Just enter the password ***** helen1935

Customer: replied 10 months ago.
Nathan It works. Thank you so much for all your help.
Expert:  nathan_mills replied 10 months ago.

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