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Hi,My name is***** will assist you.I am sorry to hear that you are having this issue.
do you have a samsung or google account connected to the device?
okay, thank you. Click on the blue link below and allow the remote session to download and run please> then reply here with the 9 digit access code and password.
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what is the email address that you used to set up the Galaxy?
okay, thank you.
Do you know the password ***** your google account?