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Hi there and welcome
Can you tell me please Patricia exactly what the phone is saying on the screen?
ok, this is the PIN for the Sim card, by default it is 0000
Does it accept this?
ok, thats what I needed, the full message, thank you
It is referring to the previous provider the phone was linked to as the phone is still locked to this.
What was the original provider this phone came with? eg: 02, Vodafone ect.
ok, you will need to call them on 7953 966250
Call them, explain you need the unlock code and as long as there are no outstanding debts on the contract, then they can then provide this to you.
Let me know how you go please
If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
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