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Hi there John and welcome
Is the phone still turning on?
Please let me know
Can you go to settings, applications manager.
There, press the three dots in the top right then choose show system apps.
Then locate in the list, Google Services Framework
Press it and press Storage then clear data.
Once done, restart the phone and tell me if it then charges please.
Connect it to the charger, then hold the volume UP and Power buttons until it comes on.
Does it then start?
Try to connect it to a different power socket.
Does this improve it?
It is the internal mainboard that has faulted.
A corrupted firmware can cause this. But we have ruled this out by trying to hard restart it, and if it was the battery, then on the charger it would have started by now regardless of the battery.
I am really sorry about this and you are going to have to return the phone to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.
Thank you, ***** ***** the kind words.
If you need anything else, let me know and please click one of the stars at the top then submit
They are right at the top, please go to the top of the page and you see them there.
Else tell me here how many stars out of 5 you wish to give and I can have admin do it
Thank you John
Ok, you still did not rate me John.. but I see you gave me good service and will have admin do it