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Richard
Richard, Electronics Engineer
Category: Mobile Phones
Satisfied Customers: 37538
Experience:  Avid repairer and trouble shooter of Cell Phones
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My Samsung Galaxy A3 (6) won't charge, I know the charger

Resolved Question:

My Samsung Galaxy A3 (6) won't charge, I know the charger works ok as it will charge another Samsung phone we have.
cany you help
John Mepham.
Submitted: 2 months ago.
Category: Mobile Phones
Expert:  Richard replied 2 months ago.

Hi there John and welcome

Is the phone still turning on?

Please let me know

Customer: replied 2 months ago.
its on now )
Expert:  Richard replied 2 months ago.

Thank you

Can you go to settings, applications manager.

There, press the three dots in the top right then choose show system apps.

Then locate in the list, Google Services Framework

Press it and press Storage then clear data.

Once done, restart the phone and tell me if it then charges please.

Customer: replied 2 months ago.
While following your instructions my phone switched of ( flat battery) what do I do now ???.
Expert:  Richard replied 2 months ago.

Connect it to the charger, then hold the volume UP and Power buttons until it comes on.

Does it then start?

Customer: replied 2 months ago.
Its come on but the screen is so dim I can't read it and its still not charging
Expert:  Richard replied 2 months ago.

Try to connect it to a different power socket.

Does this improve it?

Customer: replied 2 months ago.
NO I have also tried a different charger
Expert:  Richard replied 2 months ago.

Thanks

It is the internal mainboard that has faulted.

A corrupted firmware can cause this. But we have ruled this out by trying to hard restart it, and if it was the battery, then on the charger it would have started by now regardless of the battery.

I am really sorry about this and you are going to have to return the phone to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Customer: replied 2 months ago.
This seems to be a good service, with a one to one instant email Q & A service.
Expert:  Richard replied 2 months ago.

Thank you, ***** ***** the kind words.

If you need anything else, let me know and please click one of the stars at the top then submit

Thank you

Customer: replied 2 months ago.
There are no star buttons to press Richard ?????.
Expert:  Richard replied 2 months ago.

They are right at the top, please go to the top of the page and you see them there.

Else tell me here how many stars out of 5 you wish to give and I can have admin do it

Thank you John

Richard

Customer: replied 2 months ago.
SORRY GOT THEM NOW, my phone has gone back to VIRGIN media .
Expert:  Richard replied 2 months ago.

Ok, you still did not rate me John.. but I see you gave me good service and will have admin do it

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