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nathan_mills
nathan_mills, Cell Phone Salesperson
Category: Mobile Phones
Satisfied Customers: 640
Experience:  Efficient Technician with more than 30 years of Experience.
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I changed my pin, but cant remember my new one Assistant:

Customer Question

I changed my pin, but cant remember my new one
Assistant: What's the make/model of your device? How old is it?
Customer: Samsung galaxy j3 2016
Assistant: How long has this been going on? What troubleshooting have you tried?
Customer: since last night. I have tried putting in different pins but its not working
Assistant: Anything else you want the phone expert to know before I connect you?
Customer: no thank you
Submitted: 1 month ago.
Category: Mobile Phones
Expert:  nathan_mills replied 1 month ago.

Hi. Welcome to justanswer.

You will need to reset your phone if you forgot the pin as it is the only way. But by resetting the phone you will lose the data stored in phone memory. Let me know if you want to proceed so that I can provide you with the steps

Customer: replied 1 month ago.
I would like to proceed
Expert:  nathan_mills replied 1 month ago.

Frist of all, switch off the cell phone by pressing the Power button.

Afterwards press and hold together: Volume Up + Home + Power key until you see Samsung logo.

Expert:  nathan_mills replied 1 month ago.

Then select from Recovery Mode menu "wipe data / factory reset" using Volume buttons to navigate and Power button to confirm.

In the next step choose "Yes -- delete all user data" to confirm the whole operation.

After that select option "reboot system now".

Expert:  nathan_mills replied 1 month ago.

The phone will then restart and no pin will be asked to unlock