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Richard
Richard, Electronics Engineer
Category: Mobile Phones
Satisfied Customers: 40342
Experience:  Avid repairer and trouble shooter of Cell Phones
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I am unable to connect to my wifi. I missed an update

Resolved Question:

i am unable to connect to my wifi. I missed an update earlier this year but now i cannot get my wifi working on my kindle to get the update.
Submitted: 3 months ago.
Category: Mobile Phones
Expert:  Richard replied 3 months ago.

Hi there and welcome

Can you tell me please the error you get when the Kindle fails to connect to wifi?

Please let me know

Customer: replied 3 months ago.
what i get having entered password ***** submitted it-----Your kindle is unable to connect at this time. Please make sure you are within wireless range and try again..If the problem persists ,restart your kindle from the menu in Settings and try again
Expert:  Richard replied 3 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and connect to wifi.

Let me know the results please

Thank you

Customer: replied 3 months ago.
no joy. my kindle is charged.so far i shut it down and held the button for 35 sec.reatarte kindle and the kindle logo can on and stored up slowly., Retried the wifi no joy only thing unusual was that the eir26273847-2.4G was forget rather then connect
Expert:  Richard replied 3 months ago.

Thanks

Can you remove the power to your wifi router, wait 3 minutes, then connect the power

Then on the Kindle go to settings, wifi, press the network and select forget

Then press it again and connect

Let me know if it then connects please.

Customer: replied 3 months ago.
again no joy. i even tried the wps method, it shows the kindle trying to connect but no good
Expert:  Richard replied 3 months ago.

ok, we will have to reset the Kindle

This will remove all your content but once you set it up again your books are back on the Kindle

To do this, go to menu, settings, menu, reset Kindle

Let this complete and when it has, setup the Kindle and tell me if it then functions correctly

Thank you

Customer: replied 3 months ago.
There is no reset button in settings on this kindle
Expert:  Richard replied 3 months ago.

It will be there, you need to press Menu, then Settings, then Menu again and you see Reset

What do you see when there?

Expert:  Richard replied 3 months ago.

Or do you have a Kindle Fire with a color screen?

Customer: replied 3 months ago.
It is nit a kindle fire. I have got a reset to factory defaults.Will this do the same job as just reset
Expert:  Richard replied 3 months ago.

yes, this is the reset, please do this

Customer: replied 3 months ago.
even after doing that I still cannot get the kindle to accept the wifi
Expert:  Richard replied 3 months ago.

What is the make and model of the wifi router?

Customer: replied 3 months ago.
Make huawei
Model HG659b
HOME GATEWAY
Expert:  Richard replied 3 months ago.

Ok, I need you to reset the router please,

To do this

  1. Make sure the Gateway is turned on
  2. Take a paperclip or pin and push the RESET button (see below) down for 10 seconds then release
  3. The lights on the Gateway will turn off then on
  4. It may take up to 5 minutes to re-establish a broadband connection

Once done, tell me if it then connects.

Richard and other Mobile Phones Specialists are ready to help you
Customer: replied 3 months ago.
i reset my router and tried to connect my kindle to no avail.