How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Greg Your Own Question

Greg
Greg, Technician
Category: Chrysler
Satisfied Customers: 6806
Experience:  Automotive diagnostic tech
29331485
Type Your Chrysler Question Here...
Greg is online now

I took my Chrysler Voyager LE (1996, 110,000 miles) to National

Customer Question

I took my Chrysler Voyager LE (1996, 110,000 miles) to National Tyre & Autocare (In the UK) for a tune up and service plus to repair a shock and horn. By not performing a normal, routine visual and diagnostic check of the engine before commencing work, National Autocare mechanics began changing parts like plugs and wires etc. and had the car for two days. They then called me on the second day and said the engine had seized up and had no oil in the engine. (The insurance company of National Autocare inspected the engine and said there was a small oil leak, which was clearly visible.) The garage was negligent not to notice the oil leak before performing the work. Are there any other procedures in replacing the plugs, etc. that are possible to cause this engine seizure as well? (I am told the manifold and other parts must be removed to change the rear plugs and only qualified mechanics should perform this procedure plus this is an American made car.) National Autocare gave me no estimate of labor or costs and began work without giving me an analysis of the condition of the engine. National Autocare is now telling me they are not responsible, collect the vehicle, and pay for the labor plus parts!! Before, the vehicle ran very well with regular service history from my normal garage, which were booked up; therefore, I took it to National Autocare. What a mistake!!!
Submitted: 3 years ago.
Category: Chrysler
Expert:  Greg replied 3 years ago.
Hi .

My first question and very important one .

When you delivered the car was the service done on the first day (oil and filter change )
or was the oil and filter not changed with the service ,tune up.

Quote : "National Tyre & Autocare (In the UK) for a tune up and service plus to repair a shock and horn." Oil and filter would of been changed ,did they forget to fill .

If this engine with its "oil leak" as they say was losing oil, then this you would notice as this engine when gets low of only two (2) Ltr, will start to make the hydraulic lifters chatter .now if you did not notice this then oil level was most likely ok .

This does sound fishy what's happened, as after two days they then ring you and say the engine has just sized .

I smell negligence here with this issue .

I suggest you get in a layer and see what your chances are here .

Need further assistance then please get back to me .

Please rate my help a 3 to 5. " If you are not satisfied please don't rate."
We can continue to work or I can opt out .
For further assistance there is no extra charge after accepting .
If I don't reply soon I will as quick as I can as we may be on different time zones

Rgds Greg

Customer: replied 3 years ago.
Thanks for your reply. In response to your question, National Autocare worked on the car the first day but did not check the oil unti the engine seized up on the second day...then they called me. The didn't check or analyse anything the first day but started replacing parts like plugs and removing the manifold, etc. When I took the Chrysler in to National Autocar, fhe engine was running fine except for missing a bit when the engine warmed up. I agree with you and others, if the engine was low on oil as they said, 1) they should have heard the lifters making noise, 2) they should have routinely checked the engine oil level before commencing work, and 3) they should have noticed any leaks from a normal, routine, pre-check of the engine and notified me before commencing work (Their insurance company clearly noticed a leak after the incident). I am also not ruling out the possibility of damage due to unqualified service mechanics whom may place the blame to another cause. In any of these instances, as professionals automotive mechanics, they showed negligence which resulted in the seizure of the engine.
Expert:  Greg replied 3 years ago.
Hi Byron .

Its is a difficult case with one side saying one thing and the other saying another .

But you have more legs to stand on as its a proven issue that the lifters will make a lot of noise ,they where the ones that said it was "low on oil" ,they would of had a better leg to stand on if the oil level was okay and it just sized .

All vehicles get there fluids and engine oils checked before we start to work ,as this will help us on any diagnostic checks, and also let the customer know that they have an oil leak and the oil level is dangerously low and this issue should be taken case of now, ,(Money in my pocket and the customer is happy)

Rgds Greg

What Customers are Saying:

 
 
 
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil
< Previous | Next >
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil
  • Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible. Charles
  • As a single woman, I really appreciate an excellent and affordable opinion.
    Thank you Geordie, I will not hesitate to contact justanswer in the future!
    Sue
  • Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff. Jim
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
 
 
 

Meet The Experts:

 
 
 
  • Mike Kelly

    Mike Kelly

    Mechanic

    Satisfied Customers:

    33
    17 years experience as an auto mechanic, foreign and domestic. 5 years running my own repair business.
< Last | Next >
  • http://ww2.justanswer.com/uploads/MI/mikeamechanic/2013-4-2_175558_photo.64x64.JPG Mike Kelly's Avatar

    Mike Kelly

    Mechanic

    Satisfied Customers:

    33
    17 years experience as an auto mechanic, foreign and domestic. 5 years running my own repair business.
  • http://ww2.justanswer.com/uploads/IN/indytech/2013-8-8_102717_SantoDomingo146598x6402.64x64.jpg Greg's Avatar

    Greg

    Technician

    Satisfied Customers:

    1080
    Automotive diagnostic tech
  • http://ww2.justanswer.com/uploads/35/350matt/2012-6-7_182356_matsavatr.64x64.jpg Matt's Avatar

    Matt

    Mechanical Engineer

    Satisfied Customers:

    4440
    BEng hons Mech engineering, in auto industry 22 years
  • http://ww2.justanswer.com/uploads/TE/techmachine/0601821347169_717372168_8940977_39623330_o.64x64.jpg Ross's Avatar

    Ross

    Diagnostic and repair technician

    Satisfied Customers:

    453
    Licensed diagnostic and repair technician
  • http://ww2.justanswer.com/uploads/RO/RobMechanic/068.64x64.JPG Rob's Avatar

    Rob

    ASE Certified Technician

    Satisfied Customers:

    82
    30 years trade experience
  • http://ww2.justanswer.com/uploads/UK/ukiaibal/2012-11-9_205920_SAM0109.64x64.JPG uk_iaibal's Avatar

    uk_iaibal

    UK Car Mechanic

    Satisfied Customers:

    1
    Verified Car Mechanic.