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Mike
Mike, Technician
Category: Chrysler
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Experience:  Tech Expert
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Drivers seat wont operate and volume on radio cancels on stopping

Customer Question

Drivers seat won't operate and volume on radio cancels on stopping at junctions
Submitted: 2 years ago.
Category: Chrysler
Expert:  Shantal-Mod replied 2 years ago.
Hello,

I'm Shantal and I'm a moderator for this topic.

We have been working with the Experts to try to help you with your question. Sometimes it may take a bit of time to find the right fit.

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Customer: replied 2 years ago.

I would like someone to find an answer to my problem please. I have tried checking the fuses but they are OK and I need a solution as soon as possible.

Expert:  Shantal-Mod replied 2 years ago.
Hello,

Thank you for getting back to me. We will continue to look for a Professional to assist you.

Thank you for your patience,

Shantal
Customer: replied 2 years ago.

Thank you - I hope you can find an answer to my problem I am currently having to drive with cushions behind me - this is not comfortable and I don't like driving in silence - the radio is a companion but the reduction in volume everytime I have to stop is annoying!!

Expert:  Shantal-Mod replied 2 years ago.
Hello,

I apologize as we have not yet been able to find a Professional to assist you. Do
you wish for me to continue to search for someone to assist you or would you
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Expert:  Mike replied 2 years ago.
Hello and Welcome ,

My name is MIKE - I have been asked to help you with your problem -

I take it the drivers seat on your derivative is electrically adjusted ??

I just need first to ask - what if anything have you done / tried so far?

Did these issues just happen - or was it after work / service had been done on the vehicle?

Please also give me the Full reg number -

Rgds, MIKE.....................................
Customer: replied 2 years ago.

The drivers seat is electrically adjusted. I have checked the settings shown on the overhead information centre, I have checked the remote key settings and the automatic key fob settings (for driver 1 or 2) but nothing seems to make any difference. There issues happened after I moved the seat backwards to allow me to drive after my wife had been driving with the seat in a more forwards position. The problems (seat and radio) occurred simultaneously.


 


the reg no is X 13 ABS

Expert:  Mike replied 2 years ago.
Hello again -

Thank you for your reply / further info..

I was just trying to establish if indeed these could be connected -As far as I can see looking at the schematics etc, the only way this could be connected - ie, the radio control and seat faults, would be if you have developed a fault with the Bcm, thats the body control module.. which is like a computer that has overall control of these things. If its that , often its necessary to renew it or send for repair to a specialist - so you need to be sure.

In which case , the best way forward at this point is to have whats called a plug in fault code test. This will interrogate the Bcm for any faults logged in its memory -and from there, you can tell exactly which way you need to be heading. To do it any other way is pointless - you cannot make any real progress otherwise and you risk replacing parts that are not needed.

I can tell you that the switch on the seat is a common failure - but apart from that - the Bcm is the common denominator for the two having gone at once so all things considered, the best advice has to be to have it in either to a dealer who will have the needed equipment - or a local garage that has the needed equipment - it has to be the proper equipment used to be able to connect electronically / retrieve the fault codes.

I hope you understand Im not simply saying "take it to a garage".. its just that with this type of fault - on this vehicle - its all electronic - so this is the way it has to be - to properly and cost effectively get this sorted for you --
Other than possibly a switch or motor issue on the seat - and an audio unit internal fault - separate issues which yes could happen - it does seem odd that the two have gone together - so I do feel this will be a Bcm fault.. so I have to recommend as above on this one now -

If there is anything more by all means get back to me and we can carry on as / if needed..

*** >> Meantime >>>> Please do click on the "OK/ Excellent ratings" for me - Thank you in advance for that...

You can and are most welcome to get back to me anytime you might need - clicking the OK ratings does not close you out at all..

Kind Rgds, MIKE.



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