Hi Malcolm, My name is XXXXX XXXXX it is my pleasure to assist you. There are several things to check. First check to see if the retard bar has slipped down over the hammers if so lift or push the bar off, Next make sure the hammers move freely up & down. Look at the melody chime hammers that strike the rods (usually on the right of the movement) to see if any of the chime hammers are in a position other than at rest. If you see one or more out further than the others, the hammers have become jammed. Pulling back on them and releasing might get it started again. Look at the strike hammers (usually on the left of the movement) and check for the same symptoms. The most common reason that I run into at my shop with the symtoms that you are having is maintenance as a clock ages the oils and lubricants become gummy and the chimes start slowing down and then finally come to a stop or it may become dry and the same problem may happen. It may need cleaning and oiling as they should about every 3 to 5 years. To save my customers money from me servicing there clock I recommend one of the best cleaning kits available it comes with a step by step DVD and they ship worldwide. A good cleaning and re oiling job will add life and enjoyment. Just click the link below. Try these options out and if you don't feel comfortable doing this yourself if you want I can find a clock repair company in your area just let me know your location and by what major cities and I'll find a few in your area. Thanks Mike
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