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Hi, My name is ***** ***** it is my pleasure to assist you. If the chime selector lever is not working properly and is stuck in the chime off position then you have to remove the dial face to work on the lever it probably slipped out of position to be set into its 3 different settings and if you do not feel comfortable doing this yourself let me know your location and by what major cities and I can locate a clock repair shop in your area that makes house calls that can fix your clock. Thanks Mike
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Hi, I live in North Carolina USA and can not make international calls but here are the closest repair shops that can help you with your clock. Thanks Mike
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13, Castle Street,Hertford,Hertfordshire,SG14 1ER
Telephone: 01992 587546
64-66, High St, Epping, Essex, CM16 4AE
Hi, This is the only other repair shop I could fined the others are in London. Thanks Mike
On Time Clock Services
Hi, Your Welcome. Thanks Mike
Hi, If your clock is running 2 minutes fast you can adjust the minute hand both ways to match the correct time but if the clock itself is running fast you can turn the nut on the bottom of the pendulum to the left to lower the bob to adjust the speed lower runs slower raising runs faster. to increase the volume of the chimes the hammers should be all at 1/8" above the chime rods if not you can slightly bend the hammer arms to get them all at 1/8" at rest. yes it is OK to take the pendulum off for cleaning. Thanks Mike