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Engineer John C.
Engineer John C., Engineer
Category: Computer Hardware
Satisfied Customers: 14598
Experience:  Computer Science Engineer
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HP Photosmart 6510 Windows XP prints fine, scans to printer

Customer Question

HP Photosmart 6510 Windows XP prints fine, scans to printer fine, will not scan to computer. Printer screen says No computer found, computer screen says The HP Photosmart series cannot be found. I've reinstalled using the disc supplied and software I downloaded from the HP website. Have tried using wireless and USB. Have used the HP Doctor.
Submitted: 4 years ago.
Category: Computer Hardware
Expert:  Sowrav D. replied 4 years ago.

Computech :

Hi, Welcome to Just Answer ,My name is Sowrav I will try to help you..

Computech :

Please let me know, when you are ready..

JACUSTOMER-nqa0hta8- :

ready

JACUSTOMER-nqa0hta8- :

I am ready, did you get my message.

JACUSTOMER-nqa0hta8- :

Have had the printer for less than two weeks

JACUSTOMER-nqa0hta8- :

I have been waiting 8 minutes . Please at least let me know what is going on

Computech :

Do you see any "HP Photosmart 6510" printer icon on your desktop screen?

Computech :

Sorry for keep you waiting..

JACUSTOMER-nqa0hta8- :

Yes icon is there

Computech :

Please double click that icon to open a window like the sample image below, there you will see "Manage Scan to Computer", click that option and enable it.

Full Size Image

Computech :

Let me know the result.

JACUSTOMER-nqa0hta8- :

Message - Cannot connect to printer, please ensure that printer is powered and connected to the computer.

JACUSTOMER-nqa0hta8- :

Checked that it is powered and connected by USB and it is printing ok

Computech :

At present , is it connected by USB?

JACUSTOMER-nqa0hta8- :

Yes

JACUSTOMER-nqa0hta8- :

Previously have had same result with wireless

Computech :

Please follow the steps below and let me know.

  1. Click Start , point to All Programs , point to Accessories , and then click Paint .
  2. Click File , and then click From Scanner or Camera .
  3. Make any desired setting changes.
  4. Click Scan .
JACUSTOMER-nqa0hta8- :

From camera or scanner is greyed out

Computech :

What was the result of running "HP Doctor.

Computech :

, did you got any error message

Computech :

Open windows Control Panel, open Administrative Tools and open Services. Check that the following services ( check them in th order shown below ) are all showing as Status= Started and Start-up Type= Automatic

Remote Procedure Call (RPC)

Shell Hardware Detection

Windows Image Acquisition

If you need to make a change to any of the above, just right click the service and select Properties, then in the dropdown box next to 'Start-up type', select Automatic and click Apply to save the change. Then click the Start button.

JACUSTOMER-nqa0hta8- :

Device manager asked me to reinstall the drivers which I did having downloaded from HP but no difference.

JACUSTOMER-nqa0hta8- :

ok done the above

Computech :

Please try to scan once more and let me know

JACUSTOMER-nqa0hta8- :

Nothing - same message

JACUSTOMER-nqa0hta8- :

Messages

Computech :

Then I am out of ideas.I will open the question.So,that other experts can try to help you.You will be notified by email as soon as anyone replies you.

Thanks

Expert:  Engineer John C. replied 4 years ago.
Hello, I am Engineer John C., I will be your expert today.

Is the printer connected now via USB or wireless?

Please click the "Reply to expert" button below to let me know.

Thank you.
Customer: replied 4 years ago.

USB at the moment although we have had it connected wirelessly and the problem is the same with both

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