Hi, Welcome to Just Answer ,My name is Sowrav I will try to help you..
Please let me know, when you are ready..
I am ready, did you get my message.
Have had the printer for less than two weeks
I have been waiting 8 minutes . Please at least let me know what is going on
Do you see any "HP Photosmart 6510" printer icon on your desktop screen?
Sorry for keep you waiting..
Yes icon is there
Please double click that icon to open a window like the sample image below, there you will see "Manage Scan to Computer", click that option and enable it.
Let me know the result.
Message - Cannot connect to printer, please ensure that printer is powered and connected to the computer.
Checked that it is powered and connected by USB and it is printing ok
At present , is it connected by USB?
Previously have had same result with wireless
Please follow the steps below and let me know.
From camera or scanner is greyed out
What was the result of running "HP Doctor.
, did you got any error message
Open windows Control Panel, open Administrative Tools and open Services. Check that the following services ( check them in th order shown below ) are all showing as Status= Started and Start-up Type= Automatic
Remote Procedure Call (RPC)
Shell Hardware Detection
Windows Image Acquisition
If you need to make a change to any of the above, just right click the service and select Properties, then in the dropdown box next to 'Start-up type', select Automatic and click Apply to save the change. Then click the Start button.
Device manager asked me to reinstall the drivers which I did having downloaded from HP but no difference.
ok done the above
Please try to scan once more and let me know
Nothing - same message
Then I am out of ideas.I will open the question.So,that other experts can try to help you.You will be notified by email as soon as anyone replies you.Thanks
USB at the moment although we have had it connected wirelessly and the problem is the same with both