Hello Doug! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you mean the model or serial number, etc.?Is there any issue with your Iomega Prestige external hard drive?Edit: It looks like you've gone away; please reply back when you are available, and let me know if you'd like to continue; otherwise, we can cancel this for you.
Please reply. Thank you