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Richard
Richard, Computer Engineer
Category: Computer Hardware
Satisfied Customers: 38519
Experience:  Over 15 years of consulting to the IT industry
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on my hp laptop i can raise talk talk page and account data

Customer Question

on my hp laptop i can raise talk talk page and account data but cannot get the mail to operate, i have been onto t/t and they imply it should be activated. can you help.
Submitted: 4 years ago.
Category: Computer Hardware
Expert:  Richard replied 4 years ago.
Thank you for your question, my name is Richard.

Can you tell me please exactly what happens when you try to use Mail?

What is the problem you are experiencing?

Thank you
Customer: replied 4 years ago.

i get a blank sheet after requesting mail after being on my account page.

Expert:  Richard replied 4 years ago.
Thanks Peter

Which internet browser are you using?

eg: Internet Explorer?

Thank you
Customer: replied 4 years ago.

yes

Expert:  Richard replied 4 years ago.
Thanks Peter,

This can be caused when Internet Explorer has an issue, and I want to first rule this out please.

Please do the following in Internet Explorer

Click Tools (the gear wheel top right) than Internet Options

Click on the General Tab and Delete all Temporary Internet Files.

Than click the Advance Tab and click Reset

Once completed, restart the computer and try to access your email.

Let me know the results please

Thank you
Customer: replied 4 years ago.

I think that i might have misled you i use internet exploer on my old desktop unit, it is my new laptop that i can only get talktalk on the web and also my account as well, it is when i try to get mail that i receive a blank page. the lap top is on windows 8 and is an hp pavilion


hope this helps


peter

Expert:  Richard replied 4 years ago.
No problem Peter.

The computer that is having the problem with the Blank Page.

Which internet browser are you using?

Customer: replied 4 years ago.


i was trying to go through internt explorer without much success that is why i tried the net


peter

Expert:  Richard replied 4 years ago.
ok, so in Internet Explorer, please do my instructions that I initially gave Peter.

Did you do these?

Customer: replied 4 years ago.

yes but no luck,


peter

Expert:  Richard replied 4 years ago.
Can I log on and look please on the connected computer?

It is easier.

Go to Click Me

Click START MEETING

It will download a program to your computer

Run the program and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (eg: 456-789-123)

Thank you
Customer: replied 4 years ago.


485-142-201

Expert:  Richard replied 4 years ago.
It gives me an error on this number Peter,

Can you rerun the program and generate new numbers and give me this please.

Thank you
Customer: replied 4 years ago.


i tried it downloaded an applet but no code number was forthcomming

Expert:  Richard replied 4 years ago.
Restart the computer please Peter, then repeat the instructions please

Go to Click Me

Click START MEETING

It will download a program to your computer

Run the program and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (eg: 456-789-123)

Thank you
Customer: replied 4 years ago.

the latest numbers are


404-874-924


hope this helps

Expert:  Richard replied 4 years ago.
It is still incorrect? It may be blocked on your computer

But do this please.


Go to my link below

Click Me

Download and install Google Chrome

Open Google Chrome (which is like Internet Explorer) and go to your TalkTalk email.

Does it then show?