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Richard
Richard, Computer Engineer
Category: Computer Hardware
Satisfied Customers: 31194
Experience:  Over 15 years of consulting to the IT industry
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I AM UNABLE TO ACCESS THE HOLDER TO PLACE IN THE PRINTER C

Customer Question

I AM UNABLE TO ACCESS THE HOLDER TO PLACE IN THE PRINTER CARTRIDGES
Submitted: 3 years ago.
Category: Computer Hardware
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

Can you tell me please the make and model of your printer?

Thank you
Customer: replied 3 years ago.

HP Photosmart 5524

Expert:  Richard replied 3 years ago.
Thanks Jean.

There is a procedure for this, and I have a video tutorial that demonstrates it.

I am not sure if your printer is malfunctioning, and not allowing you to complete this procedure, so can you please follow it on my link below, and tell me on exactly which step you get stuck please.

Click Me To View

Scroll down the page to watch the video, and please tell me on exactly which step you are stuck, as this will tell me what the malfunction in the printer is (if it does not allow you to replace the cartridges).

Thank you
Customer: replied 3 years ago.

The response did not tell me anything new or resolved my issue I am unhappy with the servicec

Expert:  Richard replied 3 years ago.
Jean,

I just need you please to tell me on which step it fails, so I can determine the malfunction.

Can you tell me this please as this was the purpose of you doing my instructions.

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