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Richard
Richard, Computer Engineer
Category: Computer Hardware
Satisfied Customers: 31238
Experience:  Over 15 years of consulting to the IT industry
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I have a Lenovo computer sometimes it switches on, but most

Customer Question

I have a Lenovo computer sometimes it switches on, but most of the time when I press start button nothing happens.....dead!
Submitted: 3 years ago.
Category: Computer Hardware
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

Can you tell me the model of the Lenovo please

Customer: replied 3 years ago.
Enhanced experience 2 . 0 windows 7 home prem OA
Expert:  Richard replied 3 years ago.
Sorry that's just the windows version

Is it a laptop or desktop?
Customer: replied 3 years ago.
Desktop
Expert:  Richard replied 3 years ago.
thanks Audrey

It sounds like the power button or power supply is faulting.

But we will eliminate residual power first as the problem.

Remove the power cable from the computer.

Hold the power button in for 30 seconds and release.

Then plug in the power cable and tell me if the computer switches on correctly please.

Thank you
Customer: replied 3 years ago.
DEAD
Expert:  Richard replied 3 years ago.
It is the power supply or the actual On switch Audrey that has failed.

I am really sorry about this and you are going to have to return the computer to have this repaired. It will be covered by the warranty if this has not expired, and the repair will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Customer: replied 3 years ago.
Out of warranty, do I have to go back to PCM World? So expensive
Expert:  Richard replied 3 years ago.
Yes sorry Audrey, the problem is the power supply or the power switch on the phone and this needs to be repaired.

It is a hardware fault on the actual computer, not related to the software. Your data on the computer is safe though.

If you would like any additional information or assistance, please do not hesitate to let me know.

Thank you

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