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Richard
Richard, Computer Engineer
Category: Computer Hardware
Satisfied Customers: 36793
Experience:  Over 15 years of consulting to the IT industry
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My WLAN has been disabled

Customer Question

My WLAN has been disabled
Submitted: 3 years ago.
Category: Computer Hardware
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

Can you please tell me the make and model of the computer.

The version of windows you have and when this problem started please?

Thank you
Customer: replied 3 years ago.

hp g61, windows 7, started on Monday

Expert:  Richard replied 3 years ago.
Thanks Theresa.

On the side or at the front of the computer, there should be an actual wireless switch that slides.

Can you make sure please this is in the ON position.

Check and let me know please.

Customer: replied 3 years ago.

I cannot find any swith that slides on the laptop

Expert:  Richard replied 3 years ago.
ok, then it is a small button, above the F10 key

Like on page 2-3 of the manual Click Here To View It

Can you press it please and tell me if it now turns on Theresa

Customer: replied 3 years ago.

The button is switched on and showing blue

Expert:  Richard replied 3 years ago.
ok, then it is a windows issue.

Click Start, type in

System Restore

Press enter

Follow the steps to perform a restore from a restore date before Monday (when it last worked).

Once completed, tell me if the WLAN is now working please.

Customer: replied 3 years ago.

It shows me a restore date of 17th, I cannot manually input a date prior to this

Expert:  Richard replied 3 years ago.
You will be able to select other dates from the calendar Theresa

But choose this date and Let me know the results please

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