May I know the operating system you are using? Is it Windows 7?
How do you connect the printer to the computer? Using USB cable?
May I know the make and model number of the printer?
HP photosmart B109n
Have you setup wireless on the printer?
It does not have its own set up but there is a screen on my computer which enables some set up.
Please wait for a couple of minutes.
It also displays its connectivity which althe time it is unconnected
Please go to the link below, download and install HP Print & Scan doctor.
DO you have the driver disc with you?
No I have never had a driver disk
Do you see the printer name listed over there with a green check mark?
There are 8. Do you wish to uninstall all?
All are printer software?
If so, please uninstall them all.
deleting one has shut down my computer
Have you uninstalled all?
No I dare not in case they shut the computer down one by one.
I am rapidly coming to the conclusion it wiil be cheaper to buy a new printer
No. the connection issue is not with the printer.
At least, you can use it with USB cable.
OK what do you wish me to do now
Please complete the uninstallation and let me know.
How do i use it with a usb cable?
Just connect the USB cable to the printer and the computer, then install the printer driver.
I do not have a printer driver so will continue deleting
You need to have the driver for installing with wireless too.
I will help you download the driver.
I am at present deleting the HP programs.
Are you using a HP Laptop?
Have you uninstalled all that?
NO. A dell studio windows 7
It is taking a long time to uninstall 8 programs
It is telling me that I will need to restart to delect a program
After the installation, please download and install the driver from the link below.+
There ar 5 promrams to delete first
Select Driver - Product Installation Software and under that, click HP Photosmart Full Feature Software and Drivers.
Then click Download. Download and install the software.
Done. I am unable to delete two HP files
Have you downloaded the driver?
Yes I think so
Have you completed the download?
If you mean the driver yes
Have you installed it after downloading?
Have you selected Network as connection type during the installation?
I do not remember being asked to select anything
You have done the installation, only after deleting all HP files. Right?
Two hp files wiil not delete but i will try again now
You have installed the printer driver after deleting all others. Right?
All hp files hane been uninstalled
Please click Start and from the Start menu, select Computer.
Do you see Downloads folder on the left pane?
Open Downloads folder.
Over there, do you see a file named PS_AIO_06_B109n-z_USW_Full_Win_enu_140_175.exe?
Double click on that.
There is a message that the file is corrupt
Ifso, you have not completed the download yet.
That is a 162.0MB file.
1 mb on my isp is a minute. I only have 1Mb speed max as I live in the country.
So, it will take a long time to get it downloaded.
Please download it again and try to run it tommorrow.
Or, when it completed the download.
i could run it now and let it run overnight
See you again tomorrow. Thanks for your efforts so far. I suspect the problem was caused by my change to a new isp.
You have to set it up again.
By runnning the driver.
You mean running it again tomorrow?
Yes, after the download.
You are most welcome!
Hallo I am back again
The file you downloaded was 3MB and corrupted
Are you there?
I am receiving no reply
Is something wrong?
I apologize for the delay.
I am here.
What do I do next?
The download is not good.
You have to redownload it again.
How large is it?
This could take quite a while
However, if the file is only 3MB, somethin stopped it from downloading.
Could you please try downloading it again?
Check the file size.
I now have 3. at 0 ,3.3 and a part file ay 30MB
Please wait and check if it is increasing the size.
May I know the file name?
Please delete all the files with name PS_AIO_06_B109n-z_USW_Full_Win_enu_140_175(.
I cannot delet one because it is open in firefox
It is downloading.
Delete all else.
And check the size of the file that is downloading. Check if it is increasing the sze.
Please wait and check it after 5 minutes.
no sigh of it increasing at the moment
In its propertice it says 96MB but on screen it is 68MB
Check the properties again after 5 minutes.
In its properties it has grown to 111MB
on screen it reads 624KB on its properties it reads 161MBpart file
Please wait for some more time.
Till 162 MB.
It reads 165MB on screen and no ;onger part file
Please wait for two more minutes.
Is it still 165 MB?
Yes 165.193MB and static
Double click on it.
And click run.
Have you done that?
Yes it led to avariety of downloads. But I am stuck on findine a lead fro printer to to the computer to the printer that I need to finalise the printer set up. I have so many leads that it is difficult to find the right one. I am continuing to look.
Lead from printer means?
Yes I have just foungd the computer lead
Have you connected it and installed the printer?
Yes and it
Are you able to print now?
is doing all sorts of thing including checking network several times
Are you able to find your wireless network?
I seen to have something but my isp seems to habe messed it up. I will be changing to BTs isp in a couple of weeks.
I need a rest back later
It is trying to print but nothing aooears
Are you able to select your wireless name and enter password?
You have selected wireless as connection type during the installation. Right?
It is very good at printing nothing
The3 printer will respond if connected directly with the computer. It responds but the sheet comes out without print. The thye wifi connention does not work
Have you recently changed any cartridges?
I have ordered new cartridges which arrive 7 nov
Sorry I should have said first that I had not changed any cartridges
Are you sure that all of your cartrdiges has enough ink on it?
I am beginning to suspect that there is something mechanically with the printer.
If the cartrdiges does not have ink, it may happen.,
Otherwise, the issue might be with the printhead itself.
The cartriges have in especially the black one which shows a half level on the HP solution centre. It could well be the print head. There is plenty of ink available
We will try cleaning the printhead and aligning it.
You have connected the printer to the computer using USB cable. Right?
It is now printing. A bit messy but at least itis an achievement
Click the Windows icon (), click All Programs , click HP , and then click HP Solution Center.
I need some time to sort out what have now
we seen to be getting somewhere but before trying to reestablish the wifi connectivity I suggest we wait until I have the replacement isp from BT on 19 nov. I will not forget you.
See you later. Thanks
Bye for now.