How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 83
Experience:  Working to keep PC-type computers working since 1988.
13568747
Type Your Computer Hardware Question Here...
Russell H. is online now

my pc keeps crashing and it keeps telling me theres an (error

Customer Question

my pc keeps crashing and it keeps telling me theres an (error 400)

please help

anne
Submitted: 3 years ago.
Category: Computer Hardware
Expert:  Jason Jones replied 3 years ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.

May I ask, if you are able to access the Internet on the problem computer?

- Jason
Customer: replied 3 years ago.


yes

Expert:  Jason Jones replied 3 years ago.


Thank you for the update.

May I please, start a remote screen sharing session with you so that I can better help you resolve this problem? No extra charge.

Customer: replied 3 years ago.


do not understand the question

Expert:  Jason Jones replied 3 years ago.

I am asking, if I can start a screen sharing session with you. That will allow me to fix your computer for you.
Customer: replied 3 years ago.


yes you can

Expert:  Jason Jones replied 3 years ago.


Thank you.

Please, click the following link and choose to run the remote application: http://166.78.231.170:8040/?Session=466934ce-d406-43a1-bfa7-af3a31455295

Expert:  Jason Jones replied 3 years ago.


Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?