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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 80
Experience:  Working to keep PC-type computers working since 1988.
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Good afternoon I have been trying and trying to scan to my

Customer Question

Good afternoon I have been trying and trying to scan to my computer HELP how do I do it,it prints fine but says I am not connected to the scanner.
Submitted: 2 years ago.
Category: Computer Hardware
Expert:  James K. replied 2 years ago.
Hello

My name is James

Welcome to Just Answer

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James
Customer: replied 2 years ago.

Yes you may, I really need to sort this one out, I have spent far to much time on it. Thank you


Mary


 

Expert:  James K. replied 2 years ago.
http://166.78.231.170:8040/?Session=d2079e60-6c91-4cc0-9313-0469ea8b5b71

Click the Link above

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know any issues


Cheers James
Customer: replied 2 years ago.

i am now ready for your session.

Expert:  James K. replied 2 years ago.
Ok we need a new link

Let me when your online and ready
Customer: replied 2 years ago.

I am here, sorry for the delay. Mary

Expert:  James K. replied 2 years ago.
http://166.78.231.170:8040/?Session=fedc0b51-45e7-403b-aa55-87c11fcff8e2

Click the Link above

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know any issues


Cheers James
Customer: replied 2 years ago.

Help, i dont know what has happened

Expert:  James K. replied 2 years ago.
I am here

Did you follow my instructions ?
Customer: replied 2 years ago.

I got stuck, sorry, but am here now.

Expert:  James K. replied 2 years ago.
Ok

Please do this

http://www.teamviewer.com/en/index.aspx


go to the page , Click the green download button

download and Install teamviewer , Once installed it will open

Paste th Euser ID and Password here
Customer: replied 2 years ago.

I dont like this, I have conected to the programme you asked me to. Sorry it is taking so long, I have to go now and dont have anymore time until tomorrow late afternoon. Fingers crossed we will be successful then.


Regards


Mary

Expert:  James K. replied 2 years ago.
ok
Customer: replied 2 years ago.

I hope we may be successful tomorrow, fortunately I will be home am.


Regards


Mary

Expert:  James K. replied 2 years ago.
ok
Customer: replied 2 years ago.

Thank goodness I am home now and hopefully we can sort out the problem. Regards Mary

Customer: replied 2 years ago.

Good morning when I try to connect to my scanner it says not connected to pc or locked. I have downloaded Team Viewer

Customer: replied 2 years ago.
Relist: Incomplete answer.
I have downloaded Team Viewer but that is all. Problem not resolved at all.
I need the help. Regards
Mary
Customer: replied 2 years ago.

Please help me to connect my pc to my scanner.


Regards


Mary

Customer: replied 2 years ago.
Relist: Incomplete answer.
Help please, I have paid and cannot connect my pc to my scanner
Expert:  Chris R. replied 2 years ago.
Hello my name is Chris R and I would be happy to assist you today.

It seems as though you were having trouble getting a remote session going earlier. I would be more than happy to try and help you without doing this. It sounds to me like you might need to install additional software or drivers for your scanner. All in One printers usually have a separate software and drivers that you need to install to get that part of things working. What is the make and model of your printer ? scanner?

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