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Shefin
Shefin, Computer Hardware Engineer
Category: Computer Hardware
Satisfied Customers: 5280
Experience:  Working as Tech support specialist with a world famous computer manufacturer
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I have HP ENVY 100, which, when I try to copy or scan prints

Customer Question

I have HP ENVY 100, which, when I try to copy or scan prints out a totally black sheet. In the preview (view) it also shows a totally black sheet. I cannot find where or how I can change this setting (if indeed it is on a wrong setting) Please advise.
Rob
Submitted: 3 years ago.
Category: Computer Hardware
Expert:  Shefin replied 3 years ago.

Shefin :
Hello! Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Shefin :
Please let me know when you are ready.
JACUSTOMER-lecadz18- :

I am ready at my office desk. hOwever, this HP Envy is at home (8miles from here, so we can't do anything if the equipment is needed in fron of me now. If we need the equipment now , then that is impossible and we shoud cancel the order till another more convenient time.

JACUSTOMER-lecadz18- :

Rob

Shefin :

We have to try cleaning and aligning the printhead of the printer.

Shefin :

So, please come back when you get the printer handy.

Shefin :
Add this page to your Favorites/Bookmarks first, so as to get back to me anytime.
JACUSTOMER-lecadz18- :

I have already tried cleaning the print heads - no change. I instruct you to cancel the order, and myself or somone else will get back at a later time.

Shefin :

Okay. Just a question?

Shefin :

When you cleaned the printhead, have you got all colors in the test print?

JACUSTOMER-lecadz18- :

On memory yes, but I will have to double check.

Shefin :

If so, just align the cartrdiges.

Shefin :

If any colors missing, you have to replace the cartridge and do alinging again.

JACUSTOMER-lecadz18- :

Machine is not indicating any colours needing replacement. However, I will change the colour cartridge and see.

Shefin :

Okay.

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