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Richard
Richard, Computer Engineer
Category: Computer Hardware
Satisfied Customers: 37605
Experience:  Over 15 years of consulting to the IT industry
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HP All in One C5280 I have Carriage Jam and have done everything

Resolved Question:

HP All in One C5280 I have Carriage Jam and have done everything that HP help says but I cannot move the carriage,it is stuck on ther left.
Submitted: 3 years ago.
Category: Computer Hardware
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

I do not want to have you do what you already done, so to not waste your time.

Can you tell me which steps you have already taken please?

Thank you
Customer: replied 3 years ago.

I have followed all the steps in the HP video to resolve this. I cannot manually move the carriage to the left.

Expert:  Richard replied 3 years ago.
ok, I do not know which video your referring to Angela

Is this what you mean?

Click me to view

Customer: replied 3 years ago.


Yes

Expert:  Richard replied 3 years ago.
Thank you for confirming Angela


It is the main board in the printer that has faulted and causes this issue.

We have ruled out all other causes for this, if you correctly followed the steps.

I am really sorry about this and you are going to have to return the printer to have this replaced. It is a known problem, and is covered by the warranty, with the replacement performed at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
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