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Richard
Richard, Computer Engineer
Category: Computer Hardware
Satisfied Customers: 37653
Experience:  Over 15 years of consulting to the IT industry
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Cannot connect my netgear extension,please help.

Customer Question

Cannot connect my netgear extension,please help.
Submitted: 3 years ago.
Category: Computer Hardware
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

To clarify, you got a new router and now you cannot connect to the netgear to set it up for this new router?

Please let me know

Thank you
Customer: replied 3 years ago.
Yes that's correct
Expert:  Richard replied 3 years ago.
ok, you need to reset the Netgear so it is returned to new.

On the netgear you will see a reset button.

You may need a paperclip, and with it powered on, hold the reset button down for 15 seconds, then release.

Let it reset and once it has, the Netgear is returned to new.

You can then access and set it up like you did when you first received it.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Customer: replied 3 years ago.
Have tried SS ID as login key as password still doesn't work
Expert:  Richard replied 3 years ago.
Admin is the username and password is the password Richard.

SSID is your network name, this is different.