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Ask Ansh P. Your Own Question
Ansh P.
Ansh P., Computer Software Engineer
Category: Computer Hardware
Satisfied Customers: 8148
Experience:  Professional computer engineer working as systems developer with top multinational company.
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My printer wont work its telling me no driver installed so

Resolved Question:

My printer won't work its telling me no driver installed so am confused.
Submitted: 3 years ago.
Category: Computer Hardware
Expert:  Ansh P. replied 3 years ago.

Ansh P. :

Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.

Ansh P. :

What is the model of your printer?

Customer:

Hi Ansh model of my printer hp Deskjet 2050 all-in-one J510 series

Ansh P. :

Thanks

Ansh P. :

Is it a wired printer or wireless?

Customer:

wired

Ansh P. :

Would you like me to fix the issue remotely? (Small additional charge)

Ansh P. :

That would be easier.

Customer:

how much 50p ?

Ansh P. :

Additional charge for remote $10

Customer:

whats that in £'s

Ansh P. :

5.95

Customer:

ok

Ansh P. :

Thanks, XXXXX XXXXX on the same computer now?

Customer:

yes

Ansh P. :

Let me give you the remote tool

Ansh P. :

Download team viewer from this link: http://tinyurl.com/ay6foon
Save and run it. Once you run it, you will get a id and password, provide it to me so that I can remotely connect and fix the issue.

Customer:

ID 358 237 973 Password XXXXX

Ansh P. :

Thanks, connecting...

Ansh P. :

Did you close team viewer or it's still running?

Customer:

don't know

Ansh P. :

Can you please try running that again

Ansh P. :

Download team viewer from this link: http://tinyurl.com/ay6foon
Save and run it. Once you run it, you will get a id and password, provide it to me so that I can remotely connect and fix the issue.

Ansh P. :

Please do not close it

Customer:

ID 358 237 973 Password XXXXX

Ansh P. :

connecting...

Ansh P. :

Let me know once you are back

Customer:

we're back

Ansh P. :

Thanks,

Ansh P. :

Download team viewer again from this link: http://tinyurl.com/ay6foon
Save and run it.

Ansh P. :

Let me know the id password

Customer:

ID 358 237 973 password XXXXX

Ansh P. :

Is it printing now?

Ansh P. :

Pls check and let me know!

Customer:

yes

Ansh P. :

Great, issue resolved.

Ansh P. :

Any questions?

Customer:

Was the problem bullguard not allowing me to download printer driver.

Ansh P. :

No, bullguard was not causing it.

Ansh P. :

I think your installation was corrupt.

Customer:

Can you tell me what was.

Ansh P. :

yes, the installation was corrupt and drivers missing

Customer:

is there anyway we can prevent this from happening again.

Ansh P. :

Not really. It's purely accidental. You have not caused it.

Ansh P. :

It's like computer getting sick. There can be several reasons for the same.

Ansh P. :

Happy with my help?

Customer:

Is there anyway you could check our computer monthly/yearly ?

Ansh P. :

Yes, you can get back to me via JustAnswer

Ansh P. :

Anytime you need me, please feel free to ask.

Customer:

Do we have to go to Just answer or have you got an id no.

Ansh P. :

Let me save my profile link on your desktop, is that fine?

Customer:

Yes. Many many thanks you are amazing.

Ansh P. :

Thank you and glad to help. Please wait. I will save my profile link on your desktop, then we can finish.

Ansh P. and 5 other Computer Hardware Specialists are ready to help you