Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.
What is the model of your printer?
Hi Ansh model of my printer hp Deskjet 2050 all-in-one J510 series
Is it a wired printer or wireless?
Would you like me to fix the issue remotely? (Small additional charge)
That would be easier.
how much 50p ?
Additional charge for remote $10
whats that in £'s
Thanks, XXXXX XXXXX on the same computer now?
Let me give you the remote tool
Download team viewer from this link: http://tinyurl.com/ay6foonSave and run it. Once you run it, you will get a id and password, provide it to me so that I can remotely connect and fix the issue.
ID 358 237 973 Password XXXXX
Did you close team viewer or it's still running?
Can you please try running that again
Please do not close it
Let me know once you are back
Download team viewer again from this link: http://tinyurl.com/ay6foonSave and run it.
Let me know the id password
ID 358 237 973 password XXXXX
Is it printing now?
Pls check and let me know!
Great, issue resolved.
Was the problem bullguard not allowing me to download printer driver.
No, bullguard was not causing it.
I think your installation was corrupt.
Can you tell me what was.
yes, the installation was corrupt and drivers missing
is there anyway we can prevent this from happening again.
Not really. It's purely accidental. You have not caused it.
It's like computer getting sick. There can be several reasons for the same.
Happy with my help?
Is there anyway you could check our computer monthly/yearly ?
Yes, you can get back to me via JustAnswer
Anytime you need me, please feel free to ask.
Do we have to go to Just answer or have you got an id no.
Let me save my profile link on your desktop, is that fine?
Yes. Many many thanks you are amazing.
Thank you and glad to help. Please wait. I will save my profile link on your desktop, then we can finish.