Hi. My name is***** you for your question and the opportunity to assist. Was the drive disconnected from the laptop while on by removing the USB cord from the socket?
Please shut the laptop down and once it is plug the external drive back in and start the machine and let me know if you still receive this message.
No it wasnt. The screen crashed, so i turned it off by holding down the power button & now the screen is just black when i try to use it. I tried what you said but no luck
No the black screen is still showing. Its like a charcoal colour.
Im not sure if potentially over time something could of become loose where the laptop has been moved around?
Thanks. When you turn the laptop on do you at least see the Toshiba logo at startup?
If not, is there any way you are able to connect the laptop to an external monitor to see if this is a screen issue?
Yes i see the toshiba message, after that it then goes to the black screen
Please try this to see if Windows advanced boot options can be invoked. Start the machine and as soon as you see the Toshiba logo begin steadily tapping the F8 key on the keyboard and let me know if a screen with several menu items appears.
You mention above the possibility of something possibly coming loose. Has the laptop been moved around a lot?
No the F8 option didnt work.
Yes i take it to work with me everyday. How would i go about checking if anything has been dislodged?
What is the model number of the laptop?
On the bottom of the laptop there should be covers that can be taken off to expose the memory chips and hard drive and the CD/DVD drive, if equipped, of the laptop.
The Model Name: Satellite L670D-13F
Part No. PSK3JE-01Q00JEN
Im not sure if thats what you was after but there is no model number displayed on the bottom?
Yes there is a backwards L shape on the bottom which can be unscrewed
Thanks. I'm going to open your question up to the other experts as I don't believe a loose component would cause these symptoms. You should at least be seeing something other than the Toshiba logo on the screen even if the laptop won't boot.
An error message of some type.
You'll receive an email notification when another expert responds.
Is anyone planning on answering my question
Hi, thanks for your reply. The F2 button takes me to the setup page
The HDD is top of the list, but when i try to load it comes up with the dark grey screen, it isn't completely black (i dont know if that makes a difference). Yeah i have files i need to get from there. Most of them are saved onto my emails but i have a couple that i dont want to lose & i havent got saved