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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 82
Experience:  Working to keep PC-type computers working since 1988.
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I have just purchased a HP ENVY5532 printer. I cannot see

Customer Question

I have just purchased a HP ENVY5532 printer.
I cannot see how to get my laptop to connect. The wireless net work/SSID: is correctly registering on the printer. I have also entered my wireless password.
The printer keeps telling me it is out of paper despite my loading the paper and pushing it forward as instructed. When I then press to print it seems to make the noise associated with taking paper but nothing happens and it comes up with a message 'out of paper'.
Please advise.
Submitted: 3 years ago.
Category: Computer Hardware
Expert:  michelleclive replied 3 years ago.
michelleclive :

Hello. My name is ***** ***** I will be assisting you today.

michelleclive :

let me know when you are ready for this tech chat

Customer:

Now

michelleclive :

you want the hp printer to be on the wireless network and print wirelessly is that correct

Customer:

Yes

michelleclive :

Click the Link above

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know if there is any issue in connecting

michelleclive :

There are 2 ways i can help you fix the problem.

1. I give you steps on this chat and you follow the steps and let me know how it goes.

2.. I remote access to your computer and fix the problem right in front of your eyes and can use an interactive chat session on the remote screen.

Customer:

I do not understand this - please cancel enquiry

michelleclive :

you want the hp printer to be on the wireless network and print wirelessly and you want us to help you do fix this correct

michelleclive :

i gave you both option to opt for then why are you rating the service bad may i know please

michelleclive :

you want your printer to be fixed and you posted your question for a solution i gave you two option to choose then where is the fault sir please tell.

michelleclive :

we are here to help to help customers fix problems.

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