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michelleclive
michelleclive, Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 5258
Experience:  Computer Science(Hons)
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The screen messge that appears when I print the Wireless Network

Resolved Question:

The screen messge that appears when I print the Wireless Network Test Results say 'Invalid WPA passphrase'. What is this, please? The Security Settings show FAIL
Submitted: 2 years ago.
Category: Computer Hardware
Expert:  michelleclive replied 2 years ago.
michelleclive :

Hello. My name is ***** ***** I will be assisting you today.

michelleclive :

let me know when you are ready i will help you find the correct wifi password ***** you can try connecting it.

Customer:

I'm ready michelle

michelleclive :

what is the operating system you have on the computer?

Customer:

Windows 7

michelleclive :

is the computer connected to the wireless network

Customer:

Yes

michelleclive :

are we chatting on the same computer which is wifi

Customer:

yes

michelleclive :

thanks for the info

Customer:

OK

michelleclive :

now let me know your choice. I can give you steps to retrieve the wifi password ***** that you can enter the correct one one to print and second choice would be i can remote access and get the info and setup the printer to wireless network which will be a speedy process of fixing the problem.

michelleclive :

Let me know your choice.

Customer:

The second

michelleclive :

okay

michelleclive :

click on this link: http://www.teamviewer.com/hi/index.aspx

michelleclive :

as the page opens click on the green button "start full version its free"

michelleclive :

as you install teamviewer it will give you an id and password ***** me know those so that i can get connected to remote sharing screen.

michelleclive :

let me know if you find any problem in loading teamviewer.

michelleclive :

if you are not able to get teamviewer installed in that case i will give you steps to follow.

Customer: Keeps telling me to Close TeamViewbefore installing ,,although.h it is closed
michelleclive :

ok

michelleclive :

do you see a new icon for teamviewer on your desktop screen

michelleclive :

double click on it to launch

Customer: Yes
michelleclive :

double click on it to launch

michelleclive :

let me know the 9 digit ID and the 4 digit password.

Customer:

Still tells me to close TeamViewer, although it is closed

michelleclive :

no problem i will give you another alternate software

Customer:

Perhaps we should try the first choice, and I enter the details myself

michelleclive :

Click here


michelleclive :

if this doesnt work the we will follow steps

Customer:

Ammyy Admin wants a client no and IP

michelleclive :

let me install it on my computer give me a moment

michelleclive :

open Ammy and you will see 8 digit id let me know that

Customer:

39 125 328

michelleclive :

i am connected now

michelleclive :

let me take the mouse control and get the printer fixed

Customer:

Good!

michelleclive :

please do not move the mouse so that i can handle the control.

michelleclive :

This computer is not on wireless network.

michelleclive :

how is the printer connected.

Customer:

THe USB is not connected at present

michelleclive :

the printer can only print wirless when your computer is also on the same wifi network.

michelleclive :

are you using a wifi router?

Customer:

Yes

michelleclive :

The computer on which we are chatting is not on wireless

michelleclive :

to print using wireless service your computer must be wifi too.

Customer:

yes there is an Ethernet connection

michelleclive :

ok connect the printer to the ethernet and connect it to the routers back port

michelleclive :

turn the power on to the printer and let me know

michelleclive :

so that i can install the printer on the network.

Customer:

I have connected the printer to the router. Intrying to solve the problem yesterday i have probablu made things worse1

michelleclive :

no problem i will fix it.

michelleclive :

Is the printer HP Photosmart 7520 which you are trying to install

Customer: Yes
michelleclive :

i am checking the specifications of the printer whether it has a network lan port on the printer or not

michelleclive :

there is no ethernet port on the printer it can either be connected to a wireless network or it can be connected to usb.

michelleclive :

To connect the printer to a wireless network the computer must be connected to a wireless network as well.

michelleclive :

computer connected to ethernet lan cannot use a wirless network to print on the printer.

Customer: i must be using a normal USB connection
michelleclive :

please check the connection at the back of the printer and let me know if the usb cable is connected fine to the computer or not.

Customer: the cable is firmly connected at each end
michelleclive :

ok thanks

Customer: are you making progress, or is it time for a break?
michelleclive :

i am waiting for you to reply back

Customer: what do you need me to do?
michelleclive :

press ctrl + shift and esc key together and release it.

Customer: windows task manager seems unstable
Customer: is someone else taking over?
michelleclive :

please check the cable it says its not connected
unplug and replug it on a different usb port on the computer
and the printer should detect automatically
check for any damage on the cable or on the port

Customer: USB connection successful. Does this mean that the problem is solved.
michelleclive :

did you get a print of the picture of the flower

Customer:

No.

michelleclive :

is the printer connected and turned on

Customer:

yes, it's screen is currently asking whether to restore previous network settings or retainthe current settings

michelleclive :

select retain current settings

Customer:

perhaps I should go to the home screen

michelleclive :

yes

Customer:

now shows home screen

michelleclive :

try to print a test print from the printer using the menu button

michelleclive :

did the printer feed paper when we tried to print a test page.

Customer:

need to go to the computer. to select test print page.

Customer:

test pge is OK.

michelleclive :

test page prints ok?

michelleclive :

from the printer or from the computer

Customer:

From the computer. I don't know what you mean by the menu on the photosmart.

michelleclive :

did it print the test page fine.

Customer: Yes
michelleclive :

its fixed

michelleclive :

it printed the notepad test page

michelleclive :

now you can print any documents you want printer is fixed.

Customer: L
Customer: I have printed something from the cloud . I think you have solved my problem and I have learned a lot in the process. Tm
Customer: Thank you
michelleclive :

Please provide a rating by clicking on the smiley below.

michelleclive :

Thank you.

michelleclive :

If you have any more question feel free to ask.

michelleclive :

is there anything else i may help you with.

michelleclive, Computer Support Specialist
Satisfied Customers: 5258
Experience: Computer Science(Hons)
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