Hello. My name is ***** ***** I will be assisting you today.
let me know when you are ready i will help you find the correct wifi password ***** you can try connecting it.
I'm ready michelle
what is the operating system you have on the computer?
is the computer connected to the wireless network
are we chatting on the same computer which is wifi
thanks for the info
now let me know your choice. I can give you steps to retrieve the wifi password ***** that you can enter the correct one one to print and second choice would be i can remote access and get the info and setup the printer to wireless network which will be a speedy process of fixing the problem.
Let me know your choice.
click on this link: http://www.teamviewer.com/hi/index.aspx
as the page opens click on the green button "start full version its free"
as you install teamviewer it will give you an id and password ***** me know those so that i can get connected to remote sharing screen.
let me know if you find any problem in loading teamviewer.
if you are not able to get teamviewer installed in that case i will give you steps to follow.
do you see a new icon for teamviewer on your desktop screen
double click on it to launch
let me know the 9 digit ID and the 4 digit password.
Still tells me to close TeamViewer, although it is closed
no problem i will give you another alternate software
Perhaps we should try the first choice, and I enter the details myself
if this doesnt work the we will follow steps
Ammyy Admin wants a client no and IP
let me install it on my computer give me a moment
open Ammy and you will see 8 digit id let me know that
39 125 328
i am connected now
let me take the mouse control and get the printer fixed
please do not move the mouse so that i can handle the control.
This computer is not on wireless network.
how is the printer connected.
THe USB is not connected at present
the printer can only print wirless when your computer is also on the same wifi network.
are you using a wifi router?
The computer on which we are chatting is not on wireless
to print using wireless service your computer must be wifi too.
yes there is an Ethernet connection
ok connect the printer to the ethernet and connect it to the routers back port
turn the power on to the printer and let me know
so that i can install the printer on the network.
I have connected the printer to the router. Intrying to solve the problem yesterday i have probablu made things worse1
no problem i will fix it.
Is the printer HP Photosmart 7520 which you are trying to install
i am checking the specifications of the printer whether it has a network lan port on the printer or not
there is no ethernet port on the printer it can either be connected to a wireless network or it can be connected to usb.
To connect the printer to a wireless network the computer must be connected to a wireless network as well.
computer connected to ethernet lan cannot use a wirless network to print on the printer.
please check the connection at the back of the printer and let me know if the usb cable is connected fine to the computer or not.
i am waiting for you to reply back
press ctrl + shift and esc key together and release it.
please check the cable it says its not connectedunplug and replug it on a different usb port on the computerand the printer should detect automaticallycheck for any damage on the cable or on the port
did you get a print of the picture of the flower
is the printer connected and turned on
yes, it's screen is currently asking whether to restore previous network settings or retainthe current settings
select retain current settings
perhaps I should go to the home screen
now shows home screen
try to print a test print from the printer using the menu button
did the printer feed paper when we tried to print a test page.
need to go to the computer. to select test print page.
test pge is OK.
test page prints ok?
from the printer or from the computer
From the computer. I don't know what you mean by the menu on the photosmart.
did it print the test page fine.
it printed the notepad test page
now you can print any documents you want printer is fixed.
Please provide a rating by clicking on the smiley below.
If you have any more question feel free to ask.
is there anything else i may help you with.