windows 2010 I think
Do you get any error while trying to print?
After I send a Word page to print, the paper is then sent - but with no letter printed!
I apologize for the delay in my response.
Do you mean the small Metal type printheads
Yes. Do not try to remove the printheads. Just clean it.
done - will I put them back and try again
Let it dry.
Insert the cartridges and try printing anything.
just done that - but still nothing
Please wait a minute.
Are you sure that you have enough ink on the cartrdiges?
should do, however how do I find out . Also all the printer info tells me is that there are several "in the queue" to print now.
You can also open the HP printer software from your computer desktop. Double-click the icon for your HP printer
Are you able to open that?
that's great - have been able to delete the queue
Click the Estimated Ink Levels icon. The HP Toolbox opens.
done and its telling me that the computer is unable to establish two-way communication with the device?
We will try reinstalling the driver.
Have you checked the ink level?
Click the Estimated Ink Levels tab. The Estimated Ink Levels window opens.
it did but didn't give any info other when it said unable to establish....etc.!
Are you able to copy like Xerox without using the computer?
Just tried to photocopy, it starts,but then the printer the icon no8 is flashing (which according to the handbook is that either low on ink or ink cartridge problem and no9 flashing - "control panel display -
Were you able to check the ink level?
May I know the light that blinking?
No info given as I mentioned above . Just wonder if I should leave it and visit a local printing shop nearby me?
Tell me the number of the light.
Just let me know the light. If the issue is with ink, we can resolve the issue by replacing it.
the blinking lights were 5 and 6
The issue is not with the cartrdiges.
The cartridge access door is open, or there is a carriage jam.
Might be a carriage jam
Only the cartrdige lights and no attention light. RIght?
Light number 4 is not blinking. Right?
Make sure that it is blinking and not ON.
Are you there>?
what do you think?
Are you sure that the lights are blinking and not ON?
If it is blinking, the issues with defective cartrdiges.
If it is on, the ink is low.
So, I would suggest you try replacing the cartrdiges, before doing anything else.